Common CENTS™ Solutions, Inc.

Customer Success Representative

Common CENTS™ Solutions, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Tech Stack

SFDCSQL

About the role

  • Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
  • Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
  • Must be able to learn and retain knowledge quickly
  • Problem solving and troubleshooting skills are a must
  • Deliver courteous and professional message with the ability to deliver an A+ customer experience
  • Provide basic training to customers on installed products
  • Call case management may require work outside normal business hours
  • Participation in our afterhours support on call program
  • Other duties as needed

Requirements

  • Proven track record of consistently exceeding established measurements for goals and objectives
  • Integrity and trust
  • Perseverance and a passion for getting the job done
  • Knowledge of POS Applications such as Micros/GEMpos is a plus
  • Strong background in Microsoft Windows operating systems
  • BS/BA in related field, Business or Technical - recommended but not required
  • Microsoft SQL knowledge is a plus
  • Experience with CRM software is preferred, as extensive use of Salesforce.com required
  • Excellent verbal and written communication skills
  • Strong organizational, time-management, attention to detail, and interpersonal skills
  • Must possess an enthusiastic personality and foster a positive work environment
  • Work as a team player with a customer-focused attitude
Benefits
  • Company provides computer
  • Mobile phone expense for on-call participation
  • Bi-monthly expense reimbursements
  • Comprehensive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
POS ApplicationsMicrosoft WindowsMicrosoft SQLCRM softwareSalesforce.com
Soft Skills
problem solvingtroubleshootingcommunicationorganizational skillstime-managementattention to detailinterpersonal skillsteam playercustomer-focused attitudeintegrity
Certifications
BS/BA in related field