Provide IT support and training for staff
Provide support to resolve IT questions and issues faced by staff, either through Zendesk, virtually or in-person
Develop and execute a series of staff-wide trainings to increase staff members’ awareness and understanding of key technical, IT, software, and hardware skills, planning for teammates with different levels of technical knowledge
Train staff to identify and avoid security risks
Create and manage a resource center of training materials for staff to access at any time to support their understanding of our IT products
Write technical support documentation for IT infrastructure and applications
Manage our Microsoft platform and other software subscriptions
Manage all Microsoft 365 license subscriptions for Common Cause
Create and manage all Microsoft groups and permissions for Common Cause staff
Manage all distributions lists used by the organization
Manage subscription inventory and provision and deprovision accounts for multiple different platforms used by the organization (Google Workspace, Zoom, WordPress, Action Network, and more)
Manage and maintain our DNS configurations
Identify and eliminate security risks in our systems, including recommending, testing and implementing system and security upgrades
Manage Common Cause’s technology hardware inventory
Permission and ship new computers and other technology as needed
Refurbish and reprovision all technology hardware as needed
Manage computer and hardware inventory
Set up user accounts, permissions and passwords
Collaborate on the development of IT Strategy
Identify the organization's IT needs and analyze business requirements for systems
Create and implement IT policies and standard processes
Develop and manage automated workflows across the organization
Collaborate in the creation and management of the IT Budget
Other duties as assigned

Requirements

Have provided technical IT support to staff
Have led technical trainings for staff members with wide range of technical fluency
Fluency with Microsoft 365, including experience functioning in Admin Console
Demonstrated knowledge of IT security best practices
Familiarity with both PC and Mac operating systems, and ideally experience managing hardware inventory
Ability to travel 1-2 times per year for team and/or all staff retreats
Ability to work in-person in our Washington, DC office at least two days per week
Per our nonpartisan policy, Common Cause staff members may not currently be in elected office (or running for office); on the Steering Committee or Finance Committee for any political candidate; or affiliated with the leadership of a political party

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttechnical trainingIT security best practiceshardware inventory managementautomated workflowstechnical documentationDNS configurationuser account managementMicrosoft 365Google Workspace

Soft Skills

collaborationcommunicationorganizational skillsproblem-solvingadaptabilityleadershiptraining and developmentanalytical skillsattention to detailcustomer service