Common App

Senior Member Relations Manager

Common App

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $75,000 - $80,000 per year

Job Level

Senior

About the role

  • Provides strategic advice to assigned member colleges and universities that use Common App.
  • Serves in a leadership role within the Member Services team.
  • Offers advanced technical expertise to meet the needs of a sector of higher education.
  • Acts as a designated subject matter expert in product and service adoption.
  • Serves as a coach and mentor to the team, providing leadership and acting as an escalation point.
  • Primary contact to assigned member colleges throughout the application year.
  • Performs tasks such as offering best practices regarding the configuration of school-specific requirements within the application platform.
  • Provides guidance on how to leverage the full portfolio of Common App programs and services.
  • Shares industry trends and pertinent information to ensure a smooth experience for member institutions throughout the application year.

Requirements

  • Candidates must live in the United States.
  • Willing to travel to attend twice annual Common App Retreat.
  • Bachelor's degree or higher from a four-year college or university; or an equivalent combination of education and experience.
  • 3-5 years of successful, progressive experience in account management or customer services, management, project management, communications
  • At least 3-5 years of experience in college recruitment or admissions
  • Experience in one or more of the following sectors within higher education: community colleges, regional state systems, institutions that admit the majority of their applicants, institutions serving a significant number of transfer or independent students.
  • Demonstrates mastery of core technical skills and uses them effectively.
  • Critical Thinking: Analyzes problems, identifies patterns, and proposes innovative solutions.
  • Takes ownership of tasks and seeks opportunities to contribute beyond assigned responsibilities.
  • Demonstrated ability to build and maintain strong relationships and rapport with stakeholders.
  • Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner.
  • Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously.
  • Must be a quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
  • Ability to understand organizational structure, products, and processes to educate both internal teams and member schools.
  • Must work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
  • Professional demeanor and positive attitude.
  • Knowledge of Common App portfolio of products and services and organization.
  • Demonstrated ability to achieve or surpass established service goals and performance metrics.
  • Exceeded expectations, internally and externally, in the member relations manager level position.
  • Analytical ability.
  • Working knowledge of Google Suite.
  • Bilingual, Spanish is preferred .
  • Experience using enrollment CRMs such as Slate, EAB, etc.
  • A passion for higher education is a plus.
Benefits
  • Work-Life balance
  • Virtual-first office
  • Paid Time Off (PTO)
  • Seven company-wide holidays
  • Nine floating holidays*
  • Sick leave
  • Monthly mental health day
  • Choice of PC of MAC laptop
  • May choose an external monitor, keyboard, mouse, and/or headset
  • One-time office set-up stipend
  • Monthly remote work stipend
  • Monthly mobile stipend
  • Market-based salaries
  • Performance-based bonus
  • 403(b) retirement plan
  • 5% company contribution
  • additional 5% company match
  • 3-year vesting schedule
  • Participation may begin immediately
  • Choice of two health insurance plans
  • Health Savings Account, depending on health plan selection
  • Medical Flexible Savings Account, depending on health plan selection
  • Vision insurance
  • Dental insurance
  • Insurance coverage begins on the date of hire
  • Dependent Care Flexible Spending Account
  • Maven virtual clinic for women’s and family health
  • Company provided life and ad&d insurance
  • Opportunity to purchase additional life insurance for self, spouse, and dependents
  • Company provided short and long-term disability insurance
  • Budgeted annual funds for professional development
  • Growth opportunities within the company
  • Mutual of Omaha Employee Assistance Program
  • Mutual of Omaha will preparation services
  • Mutual of Omaha travel assistance
  • Payroll dedication pet insurance through PinPaws
  • 1Password family account
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer serviceproject managementcollege recruitmentadmissionsanalytical abilitycritical thinkingorganizational skillstechnical expertiserelationship building
Soft Skills
leadershipcoachingmentoringcommunicationattention to detailcollaborationownershipproblem-solvingpositive attitudequick learning
Certifications
Bachelor's degreehigher education degree