Customer Service Representative — Loans
Commerz Direktservice GmbH, Commerzbank Gruppe
full-time
Posted on:
Location Type: Hybrid
Location: Duisburg • Germany
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About the role
- Excellent start in telephone customer support within the installment loans team
- Engage our existing customers with attractive Commerzbank financing products and deliver first-class customer experiences through to loan completion
- Identify upselling opportunities and proactively handle loan inquiries
- Achieve team successes in a supportive and cooperative working environment
- Work partially remotely after successful completion of the onboarding period
Requirements
- Work experience in a call center, preferably in financial services
- Interest in the lending business; motivated career changers are welcome
- Sales- and service-oriented mindset
- Strong communication skills
- Team-player mentality
- Solid PC/computer skills
- Fluent German, spoken and written
Benefits
- Permanent employment contract with a future-oriented company
- Ergonomic workstations and active health management
- Monthly fixed salary; training time fully paid
- Flexible full- and part-time arrangements to support work–family balance
- Comprehensive onboarding for a strong start
- Good transport connections & central location near the main train station
- Partial remote work after successful onboarding
- Bike leasing programs, discounted VRR public transport pass & additional employee benefits
- Free beverages and a lunch subsidy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone customer supportloan inquiriesupselling
Soft Skills
strong communication skillsteam-player mentalitysales-oriented mindsetservice-oriented mindset