Customer Service Representative, Mortgage Financing
Commerz Direktservice GmbH, Commerzbank Gruppe
full-time
Posted on:
Location Type: Office
Location: Duisburg • Germany
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Tech Stack
About the role
- Telephone customer support as a solution-oriented point of contact
- Guide new and existing customers of Commerzbank AG in achieving the dream of owning their own home
- Provide competent support throughout the financing process
- Review and collect creditworthiness and property documentation
- Maintain close written collaboration with Commerzbank specialist departments and with customers
Requirements
- Work experience as a call center agent (m/f/d) in inbound and outbound desirable
- Motivated career changers (m/f/d) willing to obtain the IHK professional qualification (Sachkundeprüfung) pursuant to §34i GewO
- Strong communicator and team player with enthusiasm for mortgage financing
- Confident PC skills and fluent German language skills, both spoken and written
Benefits
- Permanent employment contract with a future-oriented company
- Ergonomic workstations & active health management
- Monthly fixed salary; training time fully paid
- Compatibility of work and family in full- & part-time
- Comprehensive onboarding for a strong start
- Good transport connections & central location at the main train station (Hbf)
- Partial remote work after successful completion of the onboarding period
- Bike leasing programs, discounted VRR public-transport tickets & additional employee benefits
- Free beverages and a subsidy for lunch
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
creditworthiness assessmentproperty documentation reviewcustomer support
Soft skills
strong communicatorteam playersolution-orientedenthusiasm for mortgage financing
Certifications
IHK professional qualificationSachkundeprüfung