Develop and deliver training programs for ServiceTrade and ERP systems (NetSuite or Sage) across the organization.
Train field technicians, operations staff, and administrative teams on best practices for using company software platforms.
Create training materials including guides, videos, presentations, and documentation.
Support the onboarding process by providing system training to new hires.
Identify knowledge gaps and develop training solutions to improve system adoption and efficiency.
Work closely with leadership, operations, and IT teams to ensure systems are being used effectively.
Provide ongoing coaching and support to employees using ServiceTrade and ERP systems.
Assist with implementation, updates, and process improvements related to company software platforms.
Track training progress and evaluate effectiveness of training programs.

Requirements

Experience training employees on ServiceTrade or similar service management platforms.
Experience working with NetSuite, Sage, or other ERP systems.
Strong understanding of field service operations, inspections, scheduling, and invoicing workflows.
Proven ability to train both technical and non-technical employees.
Excellent presentation, communication, and organizational skills.
Ability to develop clear training materials and documentation.
Experience working in service-based industries such as fire protection, HVAC, mechanical, or field services preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

training programsServiceTradeNetSuiteSageERP systemstraining materialssystem adoptionprocess improvementscoachingevaluation of training programs

Soft Skills

presentation skillscommunication skillsorganizational skillsability to train technical employeesability to train non-technical employees