Comgas

Communications

• Act as the focal point for strategic communication initiatives
• Oversee projects, develop communication strategies and strengthen relationships with stakeholders
• Plan, execute and monitor communication projects, such as advertising campaigns and corporate events
• Understand the organization's relevant regulations and ensure compliance in communication activities
• Establish metrics and performance indicators for communication initiatives
• Maintain strong relationships with relevant stakeholders
• Work on institutional projects and ensure their efficiency and timeliness
• Comply with applicable laws and regulations relevant to the area of responsibility

Institutional Communication Specialist

Analyst

• Perform daily and intraday scheduling and nomination of natural gas demand, ensuring balance between supply and demand.
• Analyze daily and monthly consumption forecasts to support supply and transportation planning.
• Validate and reconcile measurement data from City Gates, ensuring accuracy of consumed and billed volumes, in compliance with SOX.
• Review supply contracts, measurements and penalties, filing disputes when necessary.
• Monitor large-customer consumption and thermal consumption, and calculate daily penalties.
• Work collaboratively with suppliers, transporters and internal departments to ensure continuity and reliability of supply.
• Prepare analyses of actuals versus scheduled and operational monitoring reports.

Demand Planning Analyst – Junior

Financial Planning and Analysis

• Identify and structure strategic studies and projects based on data, metrics and interaction with stakeholders.
• Conduct interviews, perform qualitative analyses and develop execution plans, timelines and methodologies.
• Organize and coordinate executive schedules, meetings and project presentations, ensuring alignment, engagement and high-quality materials.
• Define and monitor performance indicators, and implement and oversee action plans.
• Participate in the management and governance of the Investment Committee, responsible for the evaluation and approval of major corporate investments.
• Perform economic and financial evaluations, financial modeling and project feasibility analysis, with market insight and technical autonomy.
• Work collaboratively with technical and executive teams in a high-visibility, high-pressure environment focused on results.

Senior Analyst, Corporate Investments

• Act strategically in the scheduling and management of Natural Gas transportation
• Perform daily and intraday scheduling and nominations of Natural Gas with carriers
• Ensure compliance with transportation contracts, regulatory requirements, and legal obligations
• Analyze measurement and consumption data on a daily basis
• Validate consumption volumes at city gates and PCS
• Monitor the balancing of transportation contracts
• Work collaboratively with internal departments and carrier companies
• Prepare and update management reports and KPIs

Junior Transportation Analyst

Account Executive

• Build and maintain strong, long-term relationships with condominium managers, building managers and property management companies through on-site visits; conduct meetings with them to negotiate and present proposals, and understand their needs and expectations.
• Assess condominium needs and profitability potential and use that analysis to optimize the offering of products/services to increase customer base volume and margins.
• Promote customer satisfaction and retention through solid relationship management and a deep understanding of client needs. Identify and resolve issues effectively and efficiently, and gather knowledge about competitors and the market segment.
• Be familiar with the "Vitrine de Ofertas" retention programs to ensure correct application; pay attention to the type of metering used by each condominium and complete all steps of the retention analysis process.
• Request quotes from contracted suppliers to understand pricing and the applicability of current or deferred offers, and assess technical and financial feasibility for all prospective condominiums before assemblies/meetings are held.
• Ensure that all buildings in your portfolio comply with gas installation and usage standards.
• Contribute to customer-base growth by prospecting and acquiring new clients, maximizing company revenue, promoting customer satisfaction, delivering a high-quality experience, and encouraging efficient use of gas services.
• Support execution of long-term contracts and orders within the correct lead times to ensure there are no interruptions in supply.
• Record all negotiations in Salesforce to provide a comprehensive view of customers at every stage.
• Analyze supplier base risks focusing on the seven strategic pillars, keeping data and mitigation plans up to date.
• Understand and maintain compliance with regulations and internal policies to avoid potential legal or contractual issues.
• Participate in the preparation of the Annual Strategic Plan for Categories, contributing to the area’s targets.

Sales Consultant III

Operations

• Structure and manage project schedules, ensuring activities are planned in accordance with the business case.
• Collaborate with IT, data, operations, laboratory, engineering and related teams, ensuring synergy and cooperation across areas.
• Ensure involvement of all stakeholders and suppliers, maintain transparent communication, and ensure all risks are identified, managed and have action plans.
• Monitor and review project and program progress, identify and resolve issues that may arise, and take corrective actions when necessary.
• Analyze collected data to identify opportunities for improvement and process optimization. Provide regular reports on the progress and outcomes of implemented projects.
• Conduct validations and improvements of processes and systems relevant to the operation and the project in question.
• Support operational analyses and decision-making with clear insights, benefits and impact assessments.
• Develop and track KPIs that measure area performance and drive continuous improvement.
• Manage the financials of the area/project, ensuring compliance with allocated CAPEX for investment.
• Act as the focal point for operational administrative activities, and develop team members by sharing knowledge.
• Report incidents, near misses, unsafe acts and unsafe conditions, safeguarding your and your colleagues' physical safety.
• Prepare executive materials and lead meetings with the executive board to present the progress of projects and initiatives you are involved in.
• Ensure suppliers meet their responsibilities and that delivered products/solutions meet technical specifications and achieve the company’s strategic objectives.
• Stay informed about new market solutions and propose process improvements and innovations. Propose analytical solutions and ensure the application of artificial intelligence in day-to-day operations.
• Participate in training and development offered, aiming for continuous updating of processes, practices, standards and conduct.

Senior Operations Analyst – Projects

• Monitor the process of sending satisfaction surveys to Comgás customers, propose enhancements to tools for communicating metric results (Pulso and IndeCX), and act as the focal point for business areas on new initiatives and projects aimed at improving the experience of campaigns and customer touchpoints with Comgás, working under guidance.
• Launch surveys and monitor NPS/CSAT/CES results.
• Monitor and address customer detractors.
• Monitor the indicators of the Excellence Program in coordination with contracted vendors.
• Monitor the Customer Pulse with the goal of disseminating experience KPIs throughout Comgás.
• Promote a customer-centric culture through cross-functional actions (internal and external communication).
• Propose and support business areas in implementing improvements to enhance the customer experience through data analysis.
• Comply with applicable laws and regulations related to the area and activities under your responsibility, the requirements of quality management systems, the Compliance Program and the Anti-Bribery Management System, as well as health, hygiene and occupational safety standards and procedures and the use of PPE/EPC (personal/collective protective equipment) when required by the activity.
• Perform other duties inherent to the role or as directed by supervisors, provided they are within the employee's qualifications and experience.

Customer Experience Analyst – Junior

• Develop databases and automated reports to support the area’s demands (cockpit; BI), with a focus on reliability, uniformity and standardization of business KPIs.
• Interpret data and proactively generate insights to support the company’s strategic direction.
• Develop pricing models based on costs, competition and perceived value, enabling simulations and impact analyses.
• Manage workflows for the implementation of prices, discounts and deferred payments efficiently, and track processes to make course adjustments when necessary.
• Evaluate market behaviors regarding consumption and price sensitivity, and apply dynamic pricing using clustered market segmentation to ensure flexibility across different customer profiles with targeted sales mechanisms while maintaining fairness between profiles.
• Aggregate, curate and summarize relevant market news combined with pricing analysis to generate insights and guidance for the commercial team.
• Map market prices and cost dynamics.
• Collaborate with other departments within the directorate to ensure offers are properly positioned.
• Promote continuous improvement in pricing and offering processes by identifying and implementing best practices.
• Collaborate with the sales team by providing data and insights that support strategic decision-making and contribute to the development and execution of commercial plans.