ComeOn Group

Customer Support

• Lead and support a Scandinavian-speaking customer experience team of agents.
• Hire staff to establish a proactive team with high standards.
• Coach and develop staff for continuous improvement and arrange personal development meetings.
• Review quality and efficiency of staff and monitor performance.
• Coordinate schedules and ensure adequate cover by working closely with other CX teams.
• Report and analyse team performance on a daily, weekly and monthly basis.
• Plan and organise motivational activities and team events.
• Ensure AML, Fraud, compliance and responsible gaming procedures are adhered to by everyone.
• Assertively manage team resources and ensure effective use of resource.
• Ensure activities follow on-brand approach and company standards and culture.
• Ensure team members understand performance expectations and provide ongoing support.
• Develop short- and long-term improvement plans for individuals with clear measures of success.

Customer Experience Team Leader, Scandinavian Speaker

• Become an expert on ComeOn Group sportsbook and casino brands and service customers
• Resolve customer queries via live chat and email using translation tools across different languages
• Take ownership of customer cases that cannot be resolved at first contact and see them through to full resolution
• Communicate with other teams and providers to solve customer problems efficiently
• Approve customer withdrawals upon request
• Process KYC and documentation and conduct enhanced due diligence as required
• Run daily security checks and reports on new customer accounts and payment transactions to protect the business
• Achieve personal KPIs to support departmental SLAs
• Provide insight into customer feedback and help shape FAQs and Knowledgebase within CX and Country Management
• Perform ad hoc tasks such as analysing customer contact trends and providing context

Customer Experience Agent

Product Designer

• ComeOn Group is a leading global player in the rapidly growing iGaming market. With brands across multiple markets and more than 20 brands on its platform, ComeOn offers a secure, innovative and entertainment-led experience in casino and sports betting. The company employs over 500 people across 7 locations. • As a Senior Product Designer, you’ll play a key role in shaping the future of our Sportsbook experience and partner with product leaders, engineers, and analysts to deliver intuitive and engaging experiences. • What you'll do: Lead end-to-end design of web and mobile Sportsbook products; Collaborate with product managers and engineers to define requirements and journeys; Conduct research and analyze data to optimize usability; Create and maintain design assets and ensure brand alignment; Work with developers to implement designs; Drive iteration through feedback, A/B testing, and performance analysis; Evolve the design system; Stay ahead of industry trends and UX practices.

Customer Experience Team Leader, Scandinavian Speaker

Customer Experience Agent

Senior Product Designer - Sportsbook