ComeOn Group

Customer Support

• Become an expert on ComeOn Group sportsbook and casino brands and service customers
• Resolve customer queries via live chat and email using translation tools across different languages
• Take ownership of customer cases that cannot be resolved at first contact and see them through to full resolution
• Communicate with other teams and providers to solve customer problems efficiently
• Approve customer withdrawals upon request
• Process KYC and documentation and conduct enhanced due diligence as required
• Run daily security checks and reports on new customer accounts and payment transactions to protect the business
• Achieve personal KPIs to support departmental SLAs
• Provide insight into customer feedback and help shape FAQs and Knowledgebase within CX and Country Management
• Perform ad hoc tasks such as analysing customer contact trends and providing context

Customer Experience Agent

Product Designer

• ComeOn Group is a leading global player in the rapidly growing iGaming market. With brands across multiple markets and more than 20 brands on its platform, ComeOn offers a secure, innovative and entertainment-led experience in casino and sports betting. The company employs over 500 people across 7 locations. • As a Senior Product Designer, you’ll play a key role in shaping the future of our Sportsbook experience and partner with product leaders, engineers, and analysts to deliver intuitive and engaging experiences. • What you'll do: Lead end-to-end design of web and mobile Sportsbook products; Collaborate with product managers and engineers to define requirements and journeys; Conduct research and analyze data to optimize usability; Create and maintain design assets and ensure brand alignment; Work with developers to implement designs; Drive iteration through feedback, A/B testing, and performance analysis; Evolve the design system; Stay ahead of industry trends and UX practices.

Customer Experience Agent

Senior Product Designer - Sportsbook