Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required
Perform root cause analysis and incident management to minimise future issues, and identify and promote potential commercial activities
Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration
Provide informal/formal training to Customers with both standard systems, additional modules/functionality and special customisations, where necessary

Requirements

Microsoft exams qualified D365 F/SCM Finance Certified
Knowledge of Electronic Reporting, Tax Calculation Service, Global VAT / Tax is an advantage
Wider D365 F/SCM functional knowledge
5+ years D365 experience in a consulting or internal lead D365 role
Full driver's licence and access to a vehicle
Curious, looking to challenge the status quo and improve
Collaborates well with both internal and external colleagues
Committed to personal development and becoming a Trusted Advisor in your field.

Benefits

25 Days, Plus Bank Holidays (Increasing with Service)
Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan
Bonus: Yes
Casual Dress Code in our Offices
Free Training Courses Delivered by Columbus Academy
Free Microsoft Certifications and access to Microsoft Learn
Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
Free Barista Coffee and hot drinks made in-house
Free Beer and Fizz every day (2 - 5pm)
Personal Pension Plan
Employee Wellbeing Program (terms apply)
Free 24/7 Access to Cubo Gym(s)
Vitality Medical Insurance
Westfield Health Cash plan (includes an Employee Assistance Lines), Mental health first aiders
Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More!
Enhanced Maternity Pay
Cycle-to-Work Scheme
£2,500 payment for successful candidate referrals
Flexi-phone upgrade scheme (if eligible)
Opportunity to work from luxury Cubo offices around the UK

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

User Acceptance Testing (UAT)incident managementroot cause analysisdata changecode changeconfigurationmigrationupgradesD365 F/SCMElectronic Reporting

Soft Skills

collaborationcuriositycommitment to personal developmentproblem-solvingcommunication

Certifications

D365 F/SCM Finance Certified