Provide senior-level leadership and operational oversight for Tier 1 and Tier 2 campus support services
Ensure efficient service delivery aligned with ITSM principles
Develop the support team through mentorship and performance management
Partner cross-functionally to advance technology adoption
Lead daily operations of the campus support team
Ensure timely resolution of incidents and service requests
Act as escalation point for unresolved issues
Analyze service trends, ticket volume, and satisfaction metrics
Manage vendor interactions related to campus support assets
Participate in onboarding and training of new team members

Requirements

Committed follower of Jesus Christ
Strong sense of calling to the ministry of Colorado Christian University
Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church
Knowledgeable about the Word of God
Passionate about Christian education
Must be a traditional evangelical Christian whose lifestyle reflects sound Christian principles
Compatible with CCU’s Statement of Faith
Experience with support services in a technical or educational setting
Familiarity with ITSM principles

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ITSM principlesincident resolutionservice request managementperformance managementdata analysisticket volume analysisservice trend analysis

Soft Skills

leadershipmentorshipcross-functional collaborationoperational oversightproblem-solving