Coloplast

Account Representative

Coloplast

full-time

Posted on:

Location Type: Office

Location: Brevard • North Carolina • United States

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Salary

💰 $52,785 - $79,178 per year

Job Level

Junior

About the role

  • Service customers via inbound and outbound calls in regards to presenting and closing customers on products and services
  • Handle Patient Enrollment and repeat order opportunities in a courteous, professional manner
  • Identify the reason(s) for the call, utilize the systems to document and route for follow up
  • Respond appropriately to customers’ questions and resolve inquiries
  • Complete and/or update all pertinent records in Brightree
  • Process leads from external departments to complete the necessary follow-up and product offerings
  • Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
  • Research and problem resolution, communicating the outcome to the customer as appropriate
  • Exceed Quality and Quantity Performance Standards
  • Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
  • Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc
  • Establish and maintain effective working relationships with customers and/or co-workers
  • Available and flexible in scheduling to meet the changing business requirements of the position
  • Responsible for following good housekeeping and quality procedures
  • Follow and observe all safety practices
  • Additional duties required as directed by departmental management

Requirements

  • High school diploma or equivalent
  • Minimum of one year experience in the field
  • Willingness to engage in telephone direct sales
  • English/Spanish bilingual preferred
  • DME experience
  • Brightree experience
  • Call center experience a plus as position entails a high amount of customer interaction over the phone
  • Ability to take initiative and work independently
Benefits
  • Comprehensive medical, dental, and vision insurance plans
  • Access to company sponsored wellness programs and mental health resources
  • Paid leave of absence for qualifying events
  • Generous paid parental leave for both birthing and non-birthing parents
  • Competitive 401(k) plan with company match that vest immediately
  • Financial planning services to help you secure your future
  • Corporate discount programs for goods and services
  • Generous paid time off
  • Flexible work hours
  • Flexible work arrangement options to help you balance your personal and professional life
  • Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
  • Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events
  • A supportive work environment where everyone feels valued, and has a sense of belonging
  • Participate in team-building activities, volunteer opportunities, and company-sponsored events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone direct salescustomer serviceproblem resolutionlead processingrecord updating
Soft Skills
courteous communicationprofessionalisminitiativeflexibilityrelationship building
Certifications
high school diploma or equivalent