Coloplast

Advanced Technical Support Technician – Ramp-Up Technician

Coloplast

full-time

Posted on:

Location Type: Office

Location: Felgueiras • Portugal

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About the role

  • The Advanced Technical Support Technician (Ramp-Up Technician) is responsible for supporting the ramp-up phase of machines and production processes.
  • This includes performing failure analyses, defining machine setpoints, and implementing improvements to optimize performance indicators (KPIs).
  • The role also involves supporting the Ramp-Up Engineer in preparing failure reports for suppliers, installing components, training production teams, and participating in key activities such as FAT and SAT.
  • Diagnose and resolve advanced machine failures, identifying key improvement opportunities to optimize machine performance and ergonomics.
  • Conduct in-depth analyses of complex issues and collaborate in developing measures to improve machine ergonomics, efficiency, and capacity.
  • Demonstrate advanced knowledge of machine components and technologies, translating this expertise into comprehensive training for technical and operational teams.
  • Lead machine setup, adjustments, advanced changeovers, and troubleshooting, ensuring smooth operational integration.
  • Provide specialized technical support during FAT and SAT phases, ensuring alignment with project requirements and operational objectives.
  • Design and deliver advanced training programs for technical teams, focused on advanced machine functions, maintenance, and troubleshooting techniques.
  • Act as the primary point of contact for advanced troubleshooting of PLCs, electrical and mechanical issues, proposing modifications or program adjustments when necessary.
  • Coordinate maintenance routines (when required), ensuring efficiency and compliance with operational requirements.
  • Demonstrate experience with pneumatic and vacuum systems across different technologies (e.g., Festo).

Requirements

  • Technical education in mechanical engineering, electrical engineering, or related fields.
  • More than 4 years of experience in technical roles, preferably in environments with automated machines.
  • Strong troubleshooting skills, especially with HMI and PLC systems.
  • Experience in machine installation, maintenance, and process improvement.
  • Basic proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
  • Ability to read and interpret technical drawings and documentation.
  • Strong problem-solving ability.
  • Experience installing mechanical, electrical, and pneumatic components.
  • High attention to detail in recording changes, troubleshooting, and training materials.
  • Ability to identify potential issues and act proactively.
  • Strong teamwork and communication skills.
  • Adaptability to dynamic project requirements and production demands.
  • Commitment to compliance with Quality (QA) and EHS standards.
Benefits
  • Participate in supplier training to gain in-depth knowledge of new machines.
  • Availability for recurring travel throughout the year (up to 45 days).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
failure analysismachine setpointsperformance indicatorsadvanced troubleshootingPLC systemsHMI systemsmachine installationmaintenanceprocess improvementpneumatic systems
Soft Skills
troubleshooting skillsproblem-solving abilityattention to detailteamworkcommunication skillsadaptabilityproactive identification of issuestraining deliverycollaborationleadership
Certifications
technical education in mechanical engineeringtechnical education in electrical engineering