Coloplast

Surgical Support Representative

Coloplast

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $26 per hour

About the role

  • Supports the salesforce for multiple assigned geographical regions
  • Answers inbound phone calls, emails, or faxes from surgical customers
  • Process sales orders and direct delivery receipts (DDR)
  • Issues return authorizations
  • Answers questions related to products and/or services
  • Research orders and other actions to troubleshoot and resolve problems
  • Forward customer leads to the appropriate Territory Manager/Regional Sales Director
  • Outbound collection calls for Purchase Orders
  • Coordinates the retrieval of loaners from internal field members and external customers
  • Coordinates and processes consignment inventory audits and home consignment inventory audits
  • Promotes and ensures customer satisfaction through value-added services

Requirements

  • Associates degree (A.A.) required and/or Bachelor’s degree (B.A.) preferred; or 3+ years call center/customers service experience; or equivalent combination of education and experience
  • Ability to read and write instructions, short correspondence, and memos
  • Intermediate knowledge of MS Word, Outlook, and PowerPoint
  • Advanced/intermediate knowledge of MS Excel and Power BI
  • Preferred experience with JDE and CRM
Benefits
  • Comprehensive medical, dental, and vision insurance plans
  • Access to company sponsored wellness programs and mental health resources
  • Paid leave of absence for qualifying events.
  • A competitive 401(k) plan with company match that vest immediately
  • Financial planning services
  • Corporate discount programs for goods and services
  • Generous paid time off
  • Flexible work hours
  • Flexible work arrangement options for balance
  • Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
  • Recognition programs to celebrate achievements and contributions
  • Supportive work environment participating in team-building activities, volunteer opportunities, and company-sponsored events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales order processingcustomer servicetroubleshootinginventory auditsdata analysisreporting
Soft skills
customer satisfactioncommunicationproblem-solvingcoordination
Certifications
Associates degreeBachelor’s degree