Team Manager, Back Office
Coloplast
full-time
Posted on:
Location Type: Office
Location: Hamburg • Germany
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About the role
- Ensure timely and accurate handling of all day-to-day tasks (including order and invoice processing, EDI)
- Optimize and develop processes in Service, EDI, product complaints and Finance
- Take responsibility for product and service complaints as well as quality management requirements
- Manage finance-related tasks (including outstanding receivables and credit policy)
- Serve as the interface to EDC/warehouse and collaborate with relevant teams and departments
- Reporting, monitoring and ensuring KPI achievement
- Lead, develop and onboard the current team of 6 employees.
Requirements
- Completed degree or commercial vocational training
- Several years of experience in inside sales, customer service or operational customer-facing roles
- Solid knowledge of workflow management, ERP systems (preferably Oracle JD Edwards/EnterpriseOne) and Excel
- Very good German and English skills, both written and spoken
- Strong analytical and communication skills and a high solution orientation
- Experience in project management and leading hybrid teams
- Self-reliant, team-oriented and able to work well under pressure.
Benefits
- Flexible working hours (including home office arrangements)
- Attractive social benefits (e.g., company pension scheme)
- Free parking
- Staff canteen
- Company bike leasing
- E-Gym Wellpass membership and much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processinginvoice processingEDIworkflow managementERP systemsOracle JD EdwardsExcelproject managementKPI achievementquality management
Soft skills
analytical skillscommunication skillssolution orientationteam-orientedself-reliantability to work under pressureleadershipdevelopment skillsonboarding skillscollaboration
Certifications
completed degreecommercial vocational training