Collinson

Client Operations Executive, Spanish

Collinson

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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About the role

  • Execute daily operational activities for assigned clients in accordance with contractual terms and standard service agreements.
  • Set up, maintain, and update client programs and system configurations.
  • Manage operational tasks including Cardholder updates, whitelist/blacklist maintenance, renewals, and program data accuracy.
  • Investigate, process, and document disputes, complaints, ensuring timely and satisfactory resolution.
  • Run monthly client reports, billing information, and operational data, ensuring delivery within established SLAs.
  • Provide operational administrative support to the Client Operations Manager and Client Account Managers as required.
  • Respond to basic client queries and requests promptly and professionally.
  • Maintain positive working relationships with internal teams, global partners, clients, and third-party suppliers.
  • Participate in weekly, monthly, and quarterly stakeholder meetings as needed to understand priorities, workloads, and client requirements.
  • Support the handover of new clients from Commercial into Operations, ensuring all requirements are clearly understood and documented.
  • Coordinate onboarding of new associate and wholesale programs, ensuring client requirements are captured and implemented accurately.
  • Set up program details in the back-office system following standard processes and operational best practice.
  • Conduct end-to-end operational testing for new deals, implementations, or system developments prior to launch.
  • Prepare and distribute internal client information sheets and supporting documentation.
  • Create, maintain, and update operational procedures, ensuring accuracy and alignment with business standards.
  • Ensure internal documentation contains up-to-date client and program information accessible across the organization.
  • Participate in revisions of globally shared processes, utilizing data to identify gaps and opportunities for operational excellence.
  • Adhere to business processes and compliance standards across all operational activities.
  • Contribute to operational projects and initiatives aimed at improving efficiency, quality, and scalability.
  • Support the creation of new operational solutions that meet evolving commercial and client needs.
  • Raise operational issues, system bugs, and improvement opportunities on behalf of the team.
  • Assist in documenting processes and supporting materials for training, education, and business awareness.

Requirements

  • Fluent Spanish essential (Spoken and Written), with Portuguese as a plus
  • Detail oriented and quality focused with project coordinator skills.
  • Excellent attention to detail and good administrative skills.
  • Strong mastery of MS Office tools including Word, Excel and PowerPoint.
  • Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.
  • Excellent listening, verbal, interpersonal, written and communication skills.
  • Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work.
  • High School Diploma or equivalent.
Benefits
  • 100% employer paid medical, dental, life & LTD insurance for employees
  • 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
  • Supplemental Insurance including STD, additional Life
  • Priority Pass Membership
  • Global Mentoring Program
  • Wellness Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational testingprogram data accuracydispute resolutionbilling information managementclient onboardingprocess documentationoperational proceduresdata analysisproject coordinationservice level standards
Soft Skills
detail orientedquality focusedself-motivatedprioritizationtime managementexcellent communicationproblem solvinginterpersonal skillslistening skillsadministrative skills
Certifications
High School Diploma