Mentor Operations Coordinator
College Contact
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $60,000 - $80,000 per year
About the role
- Own end-to-end recruitment of undergraduate mentors
- Source high quality candidates for the mentor role
- Screen applications, conduct interviews, and administer entry assessments
- Forecast mentor supply needs and proactively expand the network accordingly
- Identify early-exit risk signals and mitigate churn
- Oversee and continuously improve the onboarding experience
- Manage orientation processes and onboarding logistics
- Produce mentor progress reports and performance insights
- Serve as the primary point of contact for mentor support
- Manage day to day mentor operations
- Respond to time-sensitive mentor needs when required
- Drive mentor engagement, satisfaction, and retention
- Build and maintain a strong internal mentor community
- Create initiatives that foster connection, retention, and growth
- Elevate high-performing mentors and create growth pathways
- Track, analyze, and report key metrics in weekly leadership meetings
- Monitor recruitment funnel metrics, retention, satisfaction, and supply-demand balance identify opportunities for automation and other adjustments to foster scalable mentor network growth
Requirements
- 2+ years of experience in operations, recruiting, program management, or community building
- Highly organized and detail-oriented
- Entrepreneurial, proactive, and comfortable with ambiguity
- Strong communicator and natural “people person”
- Data-driven and comfortable analyzing trends
- Thrive in startup environments where you build while running
- Able to balance high empathy with operational rigor
Benefits
- Relocation stipend (if Austin-based)
- Monthly health & wellness stipend
- Opportunity to earn equity over time
- Direct involvement in company strategy and exposure to leadership team
- Clear pathway to senior leadership as the company scales
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
recruitmentcandidate sourcingapplication screeninginterviewingonboardingperformance reportingdata analysismetrics trackingprogram managementcommunity building
Soft Skills
organizational skillsdetail-orientedentrepreneurial mindsetproactivecommunication skillspeople skillsdata-drivenempathyoperational rigoradaptability