College Contact

Operations

• Own end-to-end recruitment of undergraduate mentors
• Source high quality candidates for the mentor role
• Screen applications, conduct interviews, and administer entry assessments
• Forecast mentor supply needs and proactively expand the network accordingly
• Identify early-exit risk signals and mitigate churn
• Oversee and continuously improve the onboarding experience
• Manage orientation processes and onboarding logistics
• Produce mentor progress reports and performance insights
• Serve as the primary point of contact for mentor support
• Manage day to day mentor operations
• Respond to time-sensitive mentor needs when required
• Drive mentor engagement, satisfaction, and retention
• Build and maintain a strong internal mentor community
• Create initiatives that foster connection, retention, and growth
• Elevate high-performing mentors and create growth pathways
• Track, analyze, and report key metrics in weekly leadership meetings
• Monitor recruitment funnel metrics, retention, satisfaction, and supply-demand balance identify opportunities for automation and other adjustments to foster scalable mentor network growth

Mentor Operations Coordinator