College and Beyond LLC

System Administrator

• Provide technical support to the Student Information Systems including Jenzabar CX/EX/J1 On-prem, Hosted, and JaaS Applications.
• Act as a technical resource for SIS and related projects.
• Take primary ownership of support for Jenzabar.
• Work as a team member to set up and maintain end user support for the SIS.
• Communicate with vendors to aid in resolving general operational problems and technical issues.
• Perform routine management tasks, including transferring, loading, archiving, and converting data for purposes of managing, maintaining, and securing student information.
• Develop and/or Maintain 3rd party software integrations using API’s, flat files, etc. as required to maintain data synchronization with the SIS.
• Prepare written materials (e.g., reports, documents, etc.) for the purpose of documenting processes and providing instructions to others.
• Organize and prepare system software documentation, procedural documentation, and operational instructions to promote efficient utilization.

Student Information Systems Administrator

Administration

• Provide day-to-day functional support for Ellucian Colleague modules across institutional departments.
• Customize and maintain WebAdvisor and Colleague Self-Service platforms.
• Collaborate with users to gather requirements, streamline business processes, and improve system workflows.
• Support and document WebAPI customizations and functional configurations.
• Assist in configuring and testing Ethos integrations with internal and external systems.
• Troubleshoot functional issues and escalate technical concerns appropriately.
• Contribute to the creation and deployment of Ellucian Experience tiles in collaboration with technical teams.
• Report writing and report support.
• Support and build integrations for third party applications.
• Manage backend operations, including software installations, upgrades, and maintenance across Colleague environments.
• Perform monthly database and file maintenance to ensure uptime and performance.
• Install and update Colleague components such as the User Interface, Payment Gateway, Self-Service, and Colleague API.
• Configure and optimize DMI (Datatel Messaging Interface) listeners and troubleshoot integration issues.
• Clone environments for development and testing and perform Unidata and Microsoft SQL upgrades.
• Manage infrastructure tasks such as LDAP configuration, listener and server certificate updates, and OS upgrades.
• Tune performance for systems such as Self-Service, Web UI, and Informer reporting tools.
• Provide technical support for Ellucian Colleague modules and related integrations.
• Develop and maintain Ellucian Experience tiles using React JS, CSS, and modern web technologies.

Student Information Systems Administrator

Colleague Analyst, Administrator