Director, UX Research
Vista
Staff UX Researcher
Collectors
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $105,611 - $171,462 per year
Job Level
Lead
Tech Stack
Vault
About the role
- Lead and execute user experience research from planning to execution—applying a mix of qualitative and quantitative methods.
- Deliver compelling, actionable insights that shape product strategy, user flows, interaction models, and new feature development.
- Collaborate closely with product managers, designers, engineers, and data analysts to embed user insights throughout the product development lifecycle.
- Establish UX research best practices and processes that scale across multiple teams and workstreams.
- Drive generative and evaluative research to support design decisions across web and mobile platforms.
- Represent the voice of the user across different product lines, with a focus on both novice and advanced collectors.
- Champion a culture of user-centricity and advocate for accessibility, inclusivity, and usability.
- Report to Head of Product Marketing & Customer Insights and focus primarily on PCGS within Collectors.
Requirements
- 6–8 years of experience in UX research, including leading studies independently in cross-functional product teams.
- Deep understanding of research methodologies including usability testing, diary studies, user interviews, ethnographic studies, and surveys; experience with mixed-methods a plus.
- Proven ability to translate research insights into clear, impactful storytelling for technical and non-technical audiences.
- Strong experience collaborating with product managers, designers, and engineers.
- Experience working with digital platforms, ideally in e-commerce, marketplace, or enthusiast communities.
- Strategic thinker with excellent project management skills and comfort working in fast-paced, ambiguous environments.
- Experience using tools such as UserTesting, Dovetail, Optimal Workshop, Figma, Qualtrics, or similar.
- Passion for user-centered design and improving complex workflows or specialized user journeys.
- Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field; advanced degree a plus.
