Collective

Senior Member Support Specialist

Collective

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $75,000 - $85,000 per year

Job Level

Senior

About the role

  • Conduct video calls with members each day (approximately 4–5 hours daily)
  • Use your accounting expertise to create P&L reports and balance sheet statements for members who often have mixed business and personal activity
  • Break down complex technical topics into clear, easy-to-understand explanations
  • Guide members through running their first payroll and understanding payroll taxes
  • Support entrepreneurs and the self-employed with a member-first mindset

Requirements

  • 4+ years of customer experience or support, and 2+ years working in accounting or taxes
  • Experience with Xero, QuickBooks Online, Gusto, ADP, or similar accounting and payroll tools
  • Strong understanding of payroll taxes; experience with S-Corp payroll is a plus
  • A passion for helping our members and thriving in a customer-centric role
  • Attention to detail, strong customer service skills, and the ability to manage multiple tasks
  • Clear, professional written and verbal communication
  • Ability to work effectively in a fast-paced environment with minimal supervision
Benefits
  • Remote-Friendly Environment: Flexibility to work from home while staying connected to the team.
  • Health & Wellness: $200 quarterly reimbursement to support your well-being.
  • Time Off: Flexible PTO plus 14 company holidays.
  • Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents.
  • Parental Leave: 16 weeks fully paid.
  • Retirement & Ownership: 401k plan plus an equity package.
  • Team Connection: Quarterly virtual events and an annual in-person summit.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accountingP&L reportsbalance sheet statementspayrollpayroll taxesS-Corp payroll
Soft Skills
customer experiencecustomer supportattention to detailcustomer serviceclear communicationverbal communicationwritten communicationmulti-taskingmember-first mindset