Collective

Member Support Specialist

Collective

full-time

Posted on:

Location Type: Remote

Location: Pakistan

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About the role

  • Serve as the primary point of contact for member questions throughout onboarding.
  • Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures (especially LLCs/S Corps), using cross-functional resources to ensure accurate, professional communication.
  • Apply a basic understanding of these topics (advanced proficiency is a plus, not a requirement).
  • Adapt quickly in a fast-paced environment to resolve member issues effectively.
  • Manage inbound member inquiries about our product, process, taxes, and accounting via email and phone.
  • Proactively send updates and reminders about key onboarding milestones.
  • Identify opportunities to streamline and improve the onboarding process.

Requirements

  • 2+ years of experience in a customer-facing role (contact center, accounting, payroll, or tax-related environment preferred)
  • Familiarity with U.S. taxes, tax-filing procedures, U.S. corporate structures (LLCs/S Corps), and proficiency with online bookkeeping and payroll systems
  • Exceptional written and verbal English communication skills, with the ability to explain complex topics clearly and manage conflict effectively
  • Strong organizational skills with the ability to manage multiple clients and tasks simultaneously
  • A collaborative, professional mindset with a commitment to supporting colleagues and contributing to shared goals
  • Strong critical thinking abilities, comfort with ambiguity, and a proactive approach to identifying and solving customer problems
  • Confidence engaging with customers across email, phone, video, and text
Benefits
  • Remote-Friendly Environment: Flexibility to work from home while staying connected to the team
  • Compensation & Ownership: Competitive base salary, performance bonus (if applicable), and stock options
  • Health & Wellness: $100 quarterly reimbursement to support your well-being
  • Time Off: Flexible PTO plus 14 company holidays
  • Team Connection: Regular team events, virtual gatherings, and community-building experiences
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
U.S. taxestax-filing proceduresU.S. corporate structuresLLCsS Corpsonline bookkeeping systemspayroll systems
Soft Skills
written communicationverbal communicationconflict managementorganizational skillscollaborationcritical thinkingproactive problem solvingadaptability