Colibri Group

Customer Service Administrator

Colibri Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Junior

About the role

  • Welcome all guests, check students in, and assist students with scheduling
  • Answer all in-person student inquiries about classes and testing
  • Respond to virtual student inquiries via chat support or phone support
  • Perform accurate data entry of student information and maintain student and class records using a CRM system
  • Assist the Site Manager with confirming class schedules with instructors
  • Handle administrative tasks related to class preparedness and processing
  • Support students with licensing applications
  • Help maintain classrooms, testing rooms, and the overall facility
  • Provide friendly service, support, and encouragement to students
  • Participate in offsite special events such as expos and fairs
  • Demonstrate schedule flexibility, including availability for some overtime, nights, and weekends
  • Support and participate in student engagement activities

Requirements

  • High school diploma or GED required; some college preferred
  • Minimum 1–2 years of experience in customer-facing roles required
  • Proficiency in Microsoft Office
  • Basic experience using CRM software preferred
  • Excellent customer service skills, including a pleasant demeanor and tactfulness
  • Ability to multitask and apply critical thinking in a fast-paced environment
Benefits
  • Colibri Group welcomes applicants from all backgrounds and experiences
  • Commitment to building a diverse and inclusive workplace
  • Encouragement to apply even if background doesn’t align perfectly
  • Culture of Love, Joy, Boldness, Teamwork and Curiosity
  • Leading online professional education platforms
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryCRM softwareMicrosoft Office
Soft Skills
customer servicetactfulnessmultitaskingcritical thinkingflexibility
Certifications
high school diplomaGED