Livestream Operations Specialist
Colibri Group
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Hire, train, and schedule moderators.
- Approve moderator time sheets.
- Provide feedback and coaching to moderators.
- Perform schedule changes or backfill positions if moderators are unavailable.
- Create Zoom links and LMS sessions for upcoming meetings and webinars.
- Assist with changes to Zoom links and LMS sessions.
- Pull Zoom reports to verify completion.
- Process and edit pre- and post-event recordings.
- Provide quality assurance for courses to ensure successful execution.
- Manage classrooms, including day-of-event support.
- Collaborate with the instruction team to resolve classroom-related issues.
- Act as a liaison with Customer Service for classroom schedule activations, student enrollments, and completions.
Requirements
- Proven experience in managing livestream operations and platforms like Zoom, Vimeo, or Notified.
- Strong leadership skills for training, supervising, and coaching teams.
- Technical proficiency in setting up, installing, and testing audiovisual equipment.
- Excellent organizational abilities to handle scheduling, reporting, and quality assurance.
- Effective collaboration and communication skills to liaise with instructors, moderators, and customer service teams.
- Commitment to process improvement and tracking success metrics in a fast-paced environment.
Benefits
- Commitment to building a diverse and inclusive workplace
- Encouragement to apply even if qualifications aren't fully met
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
livestream operationsaudiovisual equipment setupquality assuranceschedulingreportingprocess improvementsuccess metrics tracking
Soft Skills
leadershiptrainingsupervisioncoachingorganizational abilitiescollaborationcommunication