Coles Group

Manager

• Responsible for the day-to-day running of a multi-million dollar store.
• Achieve key commercial targets.
• Provide exceptional customer service by developing and delivering the store retail plan.
• Accountable for all aspects of the store.

Store Manager

• Have full accountability for the day-to-day running of our fresh produce department.
• Take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

Fresh Produce Manager

• Display flair for creating eye-catching stock setups.
• Energize the team and foster a friendly atmosphere for customers.
• Build genuine connections to ensure customer satisfaction.
• Manage day-to-day store operations effectively.
• Meet sales targets and store goals.

• You’ll have full accountability for the running of the night-fill department ensuring deadlines are met, our shelves are fully stocked and exceptional store presentation is maintained during evening and night trade.

Nightfill Manager

Customer Support

• Full accountability for the day-to-day running of the customer service department and front of store operations.
• Responsibility for checkouts and customer service desk.
• Contribute to a store that is exceptionally presented and welcoming.

Customer Service Manager

Operations

• Responsible for day-to-day management of online team, customer service team, inventory, and office in charge activities
• Deliver exceptional customer service and profitability of the store
• Accountable for store’s inventory processes and financial management activities

Operations Trading Manager

• Guide team members, allocate tasks, and provide support and direction to ensure exceptional service to customers.
• Accountability of store operations during the evening and night trade.
• Contribute to a store that is exceptionally presented, welcoming, and engaging for customers, team members, and community.

Night Trading Manager

• You’ll have full accountability for the day-to-day running of the dairy department.
• Lead, coach and develop the Dairy team to hit and exceed KPIs whilst driving engagement.
• Deliver the best service and quality to our customers.

Dairy Manager

• Support the design and delivery of Coles’ Customer Experience strategy and transformation agenda, helping shape the future of CX and our omnichannel roadmap.
• Generate fact-based insights through analysis, research, and structured problem solving to inform key business decisions and strategic initiatives.
• Partner with senior stakeholders as a trusted thought partner, collaborating across functions to progress strategy execution and drive measurable outcomes.
• Contribute to Transformation & Portfolio Management, including quarterly prioritisation, product retrospectives, and performance reporting across the Customer Experience function.
• Drive clarity and alignment by supporting the creation of executive ready materials, strategic narratives, and operating rhythms.

Customer Experience Strategy Analyst

• Full accountability for the day-to-day running of the online department.
• Contribute to a customer experience that’s welcoming and inspiring for our customers, team members and community.

Click & Collect Manager

Strategy

• Partner closely with the Head of Group Strategy and GM Corporate Strategy, Business Development & Capital to design and deliver Coles’ long‑term strategic agenda.
• Provide fact‑based insight to assist the development and delivery of key finance and enterprise strategy initiatives.
• Lead the development and execution of project plans aligned to the Group’s strategic priorities, providing clear direction to the team.
• Drive the delivery and alignment of the Group’s corporate plan.
• Lead analysis and structured problem‑solving to develop and articulate initiatives, recommendations, and success metrics on priority strategic issues.
• Identify key risks across in‑scope projects and proactively develop mitigation strategies.
• Work collaboratively with senior stakeholders as a strategic thought partner, driving alignment and execution of enterprise strategic initiatives.
• Guide and support the team in applying effective, efficient analytical methods while ensuring accuracy and quality of analysis.
• Facilitate workshops and strategic discussions to advance problem solving, build buy‑in, and achieve agreed outcomes.

Group Strategy Manager

• Full accountability for the day-to-day running of the customer service department and front of store operations.
• Responsibility for checkouts and customer service desk.
• Contribute to a store which is exceptionally presented, welcoming and engaging for customers, team members and local community.

• Provide fact‑based insight to assist the development and delivery of key finance and enterprise strategy initiatives.
• Lead the development and execution of project plans aligned to the Group’s strategic priorities, providing clear direction to the team.
• Drive the delivery and alignment of the Group’s corporate plan.
• Lead analysis and structured problem‑solving to develop and articulate initiatives, recommendations, and success metrics on priority strategic issues.
• Identify key risks across in‑scope projects and proactively develop mitigation strategies.
• Work collaboratively with senior stakeholders as a strategic thought partner, driving alignment and execution of enterprise strategic initiatives.
• Guide and support the team in applying effective, efficient analytical methods while ensuring accuracy and quality of analysis.
• Facilitate workshops and strategic discussions to advance problem solving, build buy‑in, and achieve agreed outcomes.

• Full accountability for the day-to-day running of the dairy department.
• Lead, coach and develop the Dairy team to hit and exceed KPIs.
• Drive engagement and deliver the best service and quality to customers.

• Assist the Store Manager in keeping the store looking fantastic and building an awesome team.
• Manage inventory and create a welcoming vibe.
• Make a real impact with friendly service, creating unforgettable moments for customers.

Store Manager

Fresh Produce Manager

Store Manager

Nightfill Manager

Customer Service Manager

Operations Trading Manager

Night Trading Manager

Dairy Manager

Customer Experience Strategy Analyst

Click & Collect Manager

Group Strategy Manager

Customer Service Manager

Group Strategy Manager

Dairy Manager

Assistant Store Manager