Coles Group

Claims Specialist

• Manage a portfolio of workers compensation claims in accordance with state legislation and Coles policies.
• Achieve optimal outcomes for injured team members and the business by facilitating timely resolution of claims.
• Ensure entitlements are met and promote return-to-work strategies.
• Manage claims to reduce the impact of workplace injuries while ensuring compliance with legal and business requirements.
• Engage with injured team members and business stakeholders to foster understanding and collaboration.
• Coordinate external service providers and gather internal information to support effective claims management.
• Partner with the Safety team to monitor and improve key safety metrics, including return-to-work rates and mental health outcomes.
• Educate business partners on effective claims behaviours and strategies to support recovery and return-to-work outcomes.

Manager

• Full accountability for the running of the night-fill department.
• Ensure deadlines are met, shelves are fully stocked, and exceptional store presentation is maintained during evening and night trade.

Nightfill Manager

Operations

• The Service Operations Lead is responsible for leading the day-to-day delivery, monitoring, and optimisation of technology services that support the Group’s retail operations across supermarkets, liquor, and group platforms.
• The role ensures services are stable, reliable, and aligned with service level expectations and business priorities.
• Reporting to the Group Service Manager, the Service Operations Lead oversees key operational processes — including incident, problem, and change management — ensuring timely resolution of issues to minimise disruption to business operations.
• Working closely with engineering, product, and vendor teams, the role coordinates technical support activities, monitors service performance, and drives continuous improvement to enhance service quality and availability.

Service Operations Lead

• Full accountability for the running of the night-fill department
• Ensure deadlines are met, shelves are fully stocked and exceptional store presentation is maintained during evening and night trade

• You’ll have full accountability for the running of the night-fill department ensuring deadlines are met, our shelves are fully stocked and exceptional store presentation is maintained during evening and night trade.

• Reporting to the Store Manager, you’ll have full accountability for the running of the store during evening and night trade.
• You’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

Duty Manager

• Full accountability for the day-to-day running of the grocery department
• Ensure store is exceptionally presented, welcoming and engaging for customers
• Meet sales targets, cost control, and rostering requirements
• Lead, coach and develop team members
• Collaborate to create a better customer experience

Dry Goods Manager

• You’ll have full accountability for the day-to-day running of the online department.
• You’ll take pride in contributing to a customer experience that’s welcoming and inspiring for our customers, team members and community.

Click&Collect Manager

• Accountability for the day-to-day running of the deli department
• Contribute to a store which is exceptionally presented, welcoming and engaging for customers, team members and the community

Delicatessen Manager

• Responsible for the day-to-day running of a multi-million dollar store.
• Achieve key commercial targets while providing exceptional customer service.
• Develop and deliver the store retail plan.
• Accountable for all aspects of the store operations.

Store Manager

• Full accountability for day-to-day running of the deli department
• Ensure store is exceptionally presented and welcoming for customers
• Meet sales targets, cost control, and rostering requirements

• Lead the development and refinement of our range and space strategy aligned to key commercial priorities
• Design frameworks for range simplification, optimisation and strategic planning
• Analyse retail trends, customer behaviour, and key performance metrics to inform decision-making
• Drive major transformation initiatives, ensuring cross-functional engagement and smooth delivery
• Manage project governance, planning and resourcing for strategic programs
• Embed new tools, processes and ways of working across the Range & Space team
• Support capability uplift across insight generation, strategic planning and structured thinking
• Champion continuous improvement and an insight-led, high-performance culture

Range & Space Transformation – Delivery Manager

Analyst

• Support the formulation and iteration of digital strategies and the digital strategy planning process in alignment and collaboration with Corporate Strategy, the Executive Leadership Team, Digital Leadership Team and other key stakeholders.
• Analyse the implications of strategy and cascade it across all technology operating model, processes, decisions, architecture, and portfolio, to sustain high quality of outcomes and strategic alignment.
• Continuously monitor best-practices and enhance Coles technology engineering and operating practices
• Support executive strategic priorities, through a Group-wide digital strategy lens, including contributing to key business cases; innovation; Board, leadership, and governance forums; key design decisions; communications, and reporting.
• Support with preparing and delivering accurate and comprehensive reports for executive leadership, analyse data to support strategic decisions, collaborate with departments to gather information, maintain reporting templates and dashboards, and present clear findings and recommendations to executives

Strategy Analyst

Product Manager

• The Group Product Manager is responsible for defining and owning the long‑term strategic direction of a complex product portfolio, ensuring it aligns with enterprise goals, customer expectations, and commercial outcomes.
• Identifying new product opportunities, guiding discovery, and shaping investment decisions, while maintaining a forward‑looking view of how the product suite should evolve as the organisation continues to innovate.
• Lead a team of Product Managers and ensure high‑quality product practices across research, prioritisation, roadmap development, release planning, and benefits realisation.
• Intervene where needed to adjust priorities, support delivery, or redirect effort across the product lifecycle.
• Build a high‑performing team by setting clear expectations, coaching your people, and supporting their development and career growth.
• Act as a strategic partner to senior stakeholders, translating complex technical information into clear business context and ensuring decisions are informed, connected, and aligned across teams.
• Oversee product operations and governance, embedding cross‑functional ways of working across product, design, engineering, data, and delivery.
• Define and track product success metrics, lead quarterly planning cycles, coordinate release activities, and ensure decisions consider customer outcomes, compliance, risk, and operational stability throughout the product lifecycle.

Group Product Manager

Customer Support

• Full accountability for the day-to-day running of the customer service department and front of store operations.
• Manage checkouts and customer service desk.
• Contribute to a store which is exceptionally presented, welcoming and engaging for customers, team members and local community.

Claims Specialist

Nightfill Manager

Service Operations Lead

Nightfill Manager

Nightfill Manager

Duty Manager

Dry Goods Manager

Click&Collect Manager

Delicatessen Manager

Store Manager

Delicatessen Manager

Range & Space Transformation – Delivery Manager

Strategy Analyst

Group Product Manager

Customer Service Manager