Claims Specialist
Coles Group
full-time
Posted on:
Location Type: Hybrid
Location: Australia
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About the role
- Manage a portfolio of workers compensation claims in accordance with state legislation and Coles policies.
- Achieve optimal outcomes for injured team members and the business by facilitating timely resolution of claims.
- Ensure entitlements are met and promote return-to-work strategies.
- Manage claims to reduce the impact of workplace injuries while ensuring compliance with legal and business requirements.
- Engage with injured team members and business stakeholders to foster understanding and collaboration.
- Coordinate external service providers and gather internal information to support effective claims management.
- Partner with the Safety team to monitor and improve key safety metrics, including return-to-work rates and mental health outcomes.
- Educate business partners on effective claims behaviours and strategies to support recovery and return-to-work outcomes.
Requirements
- A qualification or certification in a health or business-related field
- Basic understanding of workers compensation claim management.
- Ability to interpret legislation, policies, and standards.
- Strong customer service and negotiation skills.
- Proven ability to business partner and integrate with the business.
- Excellent written and verbal communication.
- Sound analytical, problem-solving, and commercial judgement.
- Proficiency in Microsoft Office suite.
- Familiarity with Electronic Information Management and Claims Management Information systems.
Benefits
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workers compensation claim managementinterpret legislationnegotiationanalytical skillsproblem-solvingcommercial judgement
Soft Skills
customer servicebusiness partneringwritten communicationverbal communication
Certifications
qualification in health-related fieldqualification in business-related field