The Sr Manager, Corporate Systems is responsible for leading a team of analysts, scrum masters, engineers and operators focused on Coinstar’s Corporate, Sales and Field Service systems
This position is responsible for overseeing project delivery as well as managing L2/L3 support responsibilities all associated to these systems.
This role will also be responsible for spearheading use of automation software including elements of AI to improve and automate highly manual, repetitive tasks for the purposes of both creating additional scale in the organization as well as reducing risk associated with manual error.
Provide global stakeholder leadership to Coinstar’s Accounting, Finance, Sales, Field Service and Customer Service functions as it pertains to technology matters
Spearhead a new process of automation implementation infused with AI capabilities enterprise wide for improved scale and reduced risk
Lead team through all aspects of software development and support operations in the areas of capacity planning, risk management, design oversight, quality assurance and service level performance
Provide key leadership role in critical software delivery projects including the potential of implementing Salesforce.com for global Field and Customer Service functions
Manage relationships with key vendor partners pertaining to support levels, escalations, release planning, roadmap development and contracts/renewals
Develop/mature key performance metrics for use with your team as well as your stakeholders
Partner with leadership and enterprise architecture on incorporating design patterns that focus on scale, reliability and performance
Oversee relationship with managed service partner aligned to your systems to ensure SLAs are being met and stakeholder satisfaction is being achieved
Ensure software development processes and operational intake, prioritization and delivery processes are efficient, cost effective and producing desired outcomes
Represent your team in all change and release management functions
Responsible for all assigned systems documentation, including tool and process guidelines, owning accuracy and organizational awareness
Motivate, coach, and mentor team members on best practices and adherence to policy, including team-level attainment of velocity and productivity goals in ticketing, project, and time tracking tools
Participate in company long-range planning sessions, collaborating on technology vision and taking personal responsibility across the larger organization to ensure alignment with business goals
Remain current with emerging technologies, influencing the future Coinstar landscape.

Requirements

Bachelor’s degree in Computer Science or related field, or relevant work experience
10+ years’ experience in Technology, including 7+ years in more than one of the following domains:
Administering production systems with 24x7 operations
Lead on an enterprise software deployment across multiple geographies
Lead on a digital transformative initiative
Lead on extending an enterprise system over multiple release cycles with major enhancement capabilities
Lead on implementation of automation software and/or AI for process efficiency
5+ years’ team leadership and management of IT professionals, including budget responsibilities
Implementing, upgrading, migrating, and/or maintaining global CRM and ERP systems
Strong interpersonal and communication skills, both verbal and written
Knowledge, Skills & Abilities Customer-oriented, results-driven, and passionate about achieving the goals of the organization
Strong understanding of core constructs of cloud CRM and ERP systems, including common levels of configuration versus customization
Background in finance and accounting principles preferred but not required
Experience with complex data processing including the use of commercial and custom software
Familiar with the use of a managed service provider for staffing core operations (run)
Knowledgeable in capacity forecasts and using variable sizing models
Strong in the use of data to inform future decision making
Comfortable facilitating discussions with senior leadership across the organization.

Benefits

Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance
Short- and Long-Term Disability Insurance, and Life Insurance.
Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.
Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually.
Additionally, we offer paid parental and adoption leave.
Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.
Work Environment – We offer a casual and flexible work environment with work from home options.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

automation softwareAIsoftware developmentcapacity planningrisk managementquality assuranceSalesforce.comCRM systemsERP systemsdata processing

Soft skills

leadershipcommunicationinterpersonal skillscoachingmentoringcustomer-orientedresults-drivencollaborationmotivationfacilitation

Certifications

Bachelor’s degree in Computer Science