Coinstar

Customer Support

• Ensure that customer experience center leadership is in synch with Coinstar culture, brand, and values
• Monitor KPIs to ensure that the customer experience center delivers a quality customer experience as outlined in the Statement of Work
• Resolve and/or approve customer service Tier 1 issues for customer service vendor
• Responsible for resolving customer complaints via multiple platforms and various agencies (e.g., social media, Better Business Bureau, email, etc.)
• Participate in vendor meetings, quality calibration and business reviews
• Facilitate vendor team lead meetings
• Complete audits to confirm adherence of company policies and procedures
• Champion business strategies and new product implementation
• Bring forward to Vendor Manager recommendations on current policies and procedures as well as day to day process improvements
• Coordinate and assist in other tasks as needed and work with other departments to resolve issues either directly or indirectly relating to the vendors
• Perform various administrative tasks

Global Customer Service Experience Specialist

Content Marketing Manager

• Design and produce digital marketing assets across paid media, email, website, app, social, and retail channels.
• Develop multimedia content including lightweight motion graphics, animations, GIFs, and short-form video assets for customer engagement and marketing campaigns.
• Create and adapt creative assets across multiple digital formats and channels while maintaining brand consistency.
• Support development of email templates, landing page creative, and digital customer communication assets.
• Design kiosk graphics, promotional creative, and retail marketing materials to support customer-facing initiatives.
• Collaborate cross-functionally with Marketing, Product, CX, Retail, and external partners to execute creative projects and campaigns.
• Support creative testing initiatives by developing asset variations for digital campaign optimization.
• Maintain organized creative files, templates, and asset libraries to support scalability and operational efficiency.
• Manage multiple projects simultaneously while meeting established timelines and business priorities.
• Support implementation and evolution of Coinstar brand standards across customer-facing touchpoints.

Global Customer Service Experience Specialist

Digital Content Designer – Part-Time