Global Customer Service Experience Specialist

Coinstar

Customer Experience Vendor Performance Specialist ensuring positive interactions and vendor compliance at Coinstar. Collaborating with leadership to enhance customer service and resolve complaints.

Posted 6/30/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $23 - $31 per hourWebsite

About the role

Key responsibilities & impact

Ensure that customer experience center leadership is in synch with Coinstar culture, brand, and values
Monitor KPIs to ensure that the customer experience center delivers a quality customer experience as outlined in the Statement of Work
Resolve and/or approve customer service Tier 1 issues for customer service vendor
Responsible for resolving customer complaints via multiple platforms and various agencies (e.g., social media, Better Business Bureau, email, etc.)
Participate in vendor meetings, quality calibration and business reviews
Facilitate vendor team lead meetings
Complete audits to confirm adherence of company policies and procedures
Champion business strategies and new product implementation
Bring forward to Vendor Manager recommendations on current policies and procedures as well as day to day process improvements
Coordinate and assist in other tasks as needed and work with other departments to resolve issues either directly or indirectly relating to the vendors
Perform various administrative tasks

Requirements

What you’ll need

High School diploma or equivalent
Minimum 1 – 2 years’ experience in an operations environment, preferably with Customer Service or Call Center operations
Some supervisory experience is preferred
Proficiency in Microsoft Office Software
Knowledge of call center technology preferred
Analytical skills to interpret trends, identify root causes form conclusions and/or recommendations
Versatility and flexibility to respond and adapt quickly and effectively to multiple changing priorities
Excellent oral and written communication skills required
Bilingual (English/Spanish) is preferred.

Benefits

Comp & perks

Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance
Short- and Long-Term Disability Insurance
Life Insurance
Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests
Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually
Additionally, we offer paid parental and adoption leave
Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program
Work Environment – We offer a casual and flexible work environment with work from home options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Office ProficiencyCall Center Technology KnowledgeOperations ManagementQuality AuditingProcess Improvement

Soft Skills

Excellent Communication SkillsVersatilityFlexibilityProblem-Solving