Coins.ph

Senior Business Operations – Card Issuing

Coins.ph

full-time

Posted on:

Location Type: Hybrid

Location: Shanghai • China

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Job Level

Senior

About the role

  • Manage the **daily operations of global Visa / Mastercard card issuing business**, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
  • Oversee the **post-launch operations and promotion of card issuing products**, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
  • Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
  • Analyze **transaction data, user behavior data, and operational feedback** to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
  • Monitor key **card issuing operational metrics**, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.

Requirements

  • Bachelor’s degree or above; **English proficiency sufficient for daily work communication** (overseas study or work experience is a plus).
  • **5+ years of operations experience** in payments, fintech, or internet industries; experience related to **Visa / Mastercard card issuing business** is preferred.
  • Familiar with the **operational processes of banks, card networks, and issuing service providers**, with experience in cross-institution collaboration and project execution.
  • Strong **cross-team and cross-regional communication skills**, with strong execution ability and a results-driven mindset.
  • **Data-driven and detail-oriented**, able to identify problems through data analysis and drive operational improvements in a fast-paced and evolving business environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational efficiencycard issuing processestransaction data analysisuser behavior analysisworkflow managementcampaign managementoperational metrics monitoringproblem identificationprocess optimization
Soft Skills
cross-team communicationcross-regional communicationexecution abilityresults-driven mindsetdetail-orientedcollaborationoperational issue resolutionorganizational skillsinterpersonal skillsadaptability
Certifications
Bachelor's degree