Account Manager
CoinFlip
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 $20,000 per year
About the role
- Act as the primary day-to-day contact for assigned existing accounts, managing communications across phone, email, chat, and meetings
- Build strong relationships with key stakeholders and maintain a clear understanding of each account’s goals, operations, and pain points
- Run regular check-ins, account reviews, and performance updates to ensure alignment and satisfaction
- Maintain accurate account documentation and communication logs in CRM and internal systems
- Own retention strategy for assigned accounts—identify churn risk early and execute mitigation plans
- Manage contract renewals end-to-end, including timelines, pricing discussions, and stakeholder coordination
- Lead renegotiations as needed, partnering with internal teams (Legal, Finance, Compliance, Sales Leadership) to finalize terms
- Troubleshoot account issues and coordinate cross-functional resolution with Operations, Support, Product, Compliance, and Engineering
- Identify opportunities to expand product adoption through upsell and cross-sell motions
Requirements
- 2+ years in account management, customer success, or client-facing relationship roles (B2B preferred)
- Proven experience owning renewals and retaining a book of business
- Strong communication skills—clear, professional, and confident
- Ability to troubleshoot issues, coordinate teams, and manage escalations with urgency and accountability
- Comfortable negotiating commercial terms and navigating objections
- Strong organization and CRM discipline (Salesforce or similar)
- Demonstrates strong attention to detail to ensure accuracy, consistency, and adherence to processes
Benefits
- health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
- generous retirement savings plan with company match up to 4%
- performance based bonuses
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successcontract renewalsupsellingcross-sellingtroubleshootingnegotiationstakeholder coordinationperformance updatesCRM documentation
Soft skills
communicationrelationship buildingorganizationattention to detailproblem-solvingaccountabilityurgencyprofessionalismcoordinationnegotiation