CoinFlip

Account Manager

• Act as the primary day-to-day contact for assigned existing accounts, managing communications across phone, email, chat, and meetings
• Build strong relationships with key stakeholders and maintain a clear understanding of each account’s goals, operations, and pain points
• Run regular check-ins, account reviews, and performance updates to ensure alignment and satisfaction
• Maintain accurate account documentation and communication logs in CRM and internal systems
• Own retention strategy for assigned accounts—identify churn risk early and execute mitigation plans
• Manage contract renewals end-to-end, including timelines, pricing discussions, and stakeholder coordination
• Lead renegotiations as needed, partnering with internal teams (Legal, Finance, Compliance, Sales Leadership) to finalize terms
• Troubleshoot account issues and coordinate cross-functional resolution with Operations, Support, Product, Compliance, and Engineering
• Identify opportunities to expand product adoption through upsell and cross-sell motions