Coinbase

Senior CX Analytics Engineer

Coinbase

full-time

Posted on:

Location Type: Hybrid

Location: 🇺🇸 United States

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Salary

💰 $167,280 - $196,800 per year

Job Level

Senior

Tech Stack

PythonSQLTableau

About the role

  • Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
  • Collaborate with stakeholders to manage tactical and strategic needs of the business
  • Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
  • Understand data resources and know when, how, and which best to use for each project
  • Ability to frame and break down complex business problems into key components and recommend practical solutions
  • Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
  • Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
  • Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

Requirements

  • 5+ years of relevant experience
  • Advanced SQL and data modeling skills, Python for data analysis experience
  • Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
  • Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
  • Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
  • Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs
Benefits
  • Bonus eligibility
  • Equity eligibility
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdata modelingPythondata analysisdata visualization
Soft skills
communicationcollaborationstrategic thinkingproblem-solvinganalytical thinking
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