Build and maintain legal intake, ticketing, and request workflows to ensure efficient, consistent, and user-friendly request handling
Configure routing logic, request categories, prioritization rules, and SLAs to support timely and accurate processing of legal requests
Analyze intake volumes, response times, resolution metrics, and workload distribution to identify operational improvements
Implement workflow enhancements in partnership with Legal Operations leadership to implement workflow enhancements that improve turnaround time and consistency
Maintain clear, current user-facing documentation, knowledge articles, and self-service resources
Support the implementation, configuration, testing, launch, and ongoing optimization of legal technology platforms (e.g., Legal Front Door, CLM, Compliance tools)
Translate business and operational requirements into functional specifications and partner with IT on solution delivery
Support system enhancements, integrations, data quality improvements, and adoption initiatives
Document current-state systems and workflows to support continuous improvement and future planning
Produce standardized dashboards and recurring reports providing visibility into intake volumes, cycle times, SLA adherence, workload distribution, and system utilization
Conduct routine analysis of intake, ticketing and workflow data to support operational reviews and decision-making
Ensure data accuracy and consistency across intake, workflow tracking, and reporting systems
Translate data into clear, practical insights for Legal Operations leadership and attorneys
Support rollout of new workflows and system changes through documentation, training materials, and user support
Work closely with attorneys and Legal Operations leadership to address operational questions and issues

Requirements

Bachelor’s degree or equivalent practical experience
4–7 years of experience in legal operations, legal technology, analytics, consulting, or a related role
Strong analytical and quantitative skills with the ability to interpret and present data clearly
Experience building dashboards and reports using tools such as Tableau, Power BI, or similar platforms
Hands-on experience working with legal technology platforms (e.g., intake/ticketing systems, CLM, Navex)
Ability to design and improve workflows and translate business needs into practical system solutions
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills

Benefits

health and wellness benefits
vacation
paid holidays and refresh days
401(k) retirement plan
life and disability insurance coverages
other benefits the Company may offer from time to time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisworkflow designdashboard creationreportingdata interpretationsystem integrationdata quality improvementlegal technology implementationprocess optimizationfunctional specifications

Soft Skills

analytical skillsattention to detailcommunication skillsorganizational skillsproblem-solvingcollaborationtime managementuser supporttraining developmentoperational improvement