Assist in documenting customer GenAI use cases using established templates and value frameworks
Support customer discussions on AI value, readiness, and adoption under guidance from senior team members
Help gather and organize customer requirements, success criteria, and outcomes
Maintain structured documentation of approved use cases and adoption milestones
Support account teams with preparation of value narratives, summaries, and internal materials
Assist in organizing and preparing customer workshops, demos, and meetings
Capture field observations and feedback and escalate themes to senior stakeholders
Help maintain internal reference materials and best-practice documentation
Support tracking of AI initiatives, timelines, and deliverables
Maintain program artifacts including trackers, notes, and adoption summaries
Assist with coordination across AI Technical Specialists, Sales, and Customer Success teams
Ensure updates and deliverables are completed accurately and on time
Work closely with AI Technical Specialists to align business context with technical execution
Partner with Customer Success teams to support adoption activities and value tracking
Contribute structured inputs to Product and GTM teams through defined feedback channels

Requirements

2–4 years of experience in one or more of the following: Business operations, Consulting analyst or associate roles, Program coordination or enablement, Customer success or sales support
Exposure to SaaS, cloud, analytics, or AI-related products preferred
Bachelor’s degree or equivalent experience
Required experience in: Linux, Backup and Virtualization (VMware, HyperV, Citrix Xen App/Desktop), Oracle, SQL, Data Migration
Excellent communication and project-related skills.
Strong verbal communication/presentation skills.
Strong written skills and the ability to document.
Ability to teach others and make them successful.
Self-starter with excellent organization and time management skills.
Ability to manage projects and drive to a deadline.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LinuxBackup and VirtualizationVMwareHyperVCitrix Xen AppCitrix Xen DesktopOracleSQLData MigrationAI-related products

Soft Skills

communicationproject managementorganizationtime managementpresentationwritten documentationteachingself-startercollaborationcustomer engagement