Cohere

Director, Revenue Operations

Cohere

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Lead

About the role

  • Define and own the long-term Revenue Operations strategy in support of company growth goals.
  • Lead, mentor, and develop a high-performing Revenue Operations team.
  • Establish clear goals, responsibilities, and performance metrics for the Revenue Operations function.
  • Act as a trusted advisor to executive leadership on revenue performance, risks, and opportunities.
  • Own forecast accuracy, pipeline health, deal velocity, and revenue predictability.
  • Partner closely with members of the GTM, Finance, Strategy, and Operations teams to drive best in class ARR and revenue forecasting.
  • Establish standards for data quality, definitions, and reporting consistency.
  • Ensure leadership has clear, actionable insights into pipeline health and conversion.
  • Support annual planning, segmentation decisions, capacity modeling, and quota methodology in partnership with Sales Leadership and Finance.
  • Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools.
  • Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact.
  • Ensure system reliability and scalability to support global growth.
  • Ensure GTM data is clean, auditable, and decision-grade across all systems.
  • Implement controls to maintain data integrity and compliance.
  • Design and administer compensation plans, SPIFFs, accelerators, and commission operations.
  • Align incentive structures with company goals and sales strategy.
  • Ensure strong alignment across Sales, Marketing, Customer Success, and Finance on processes, data definitions, and operating rhythms.
  • Drive data-driven insights to improve sales performance and revenue visibility.
  • Own the renewals motion, expansion workflows, retention strategy, and usage tracking.
  • Optimize customer lifecycle processes to maximize lifetime value.
  • Partner with GTM leaders to design scalable workflows that support revenue acquisition, expansion, and retention.
  • Drive consistency and predictability across the full revenue funnel and customer lifecycle.
  • Anticipate growth bottlenecks and build infrastructure to support 2×, 5×, 10× scale.
  • Lead process improvements and automation to enable hyper-growth and drive cross-functional GTM coordination.
  • Partner with GTM leaders to support rollout of new processes, tools, and programs.
  • Lead change management efforts to ensure adoption and long-term success of operational initiatives.
  • Communicate clearly and effectively across stakeholders at all levels.
  • Implement governance, standardization, and process excellence across strategic initiatives such as IPO readiness, Deal Desk, Customer and Partner Lifecycle Management.

Requirements

  • 15+ years of experience in a Sales, Revenue Operations, or GTM Operations role within high-growth private companies and/or public technology companies.
  • 5+ years of proven leadership experience in Revenue Operations.
  • Strong executive presence with the ability to influence and partner at the C-level.
  • Deep understanding of metrics, forecasting, pipeline management, and revenue models for technology companies.
  • Experience owning or overseeing CRM and GTM technology ecosystems.
  • Experience supporting high-growth or pre-IPO tech companies.
  • Exceptional analytical skills to take complex business problems and drive to strategic outcomes.
  • MBA a plus
Benefits
  • An open and inclusive culture and work environment
  • Work closely with a team on the cutting edge of AI research
  • Weekly lunch stipend, in-office lunches & snacks
  • Full health and dental benefits, including a separate budget to take care of your mental health
  • 100% Parental Leave top-up for up to 6 months
  • Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
  • Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
  • 6 weeks of vacation (30 working days!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue operations strategyforecast accuracypipeline managementdata governancecompensation planssales enablementanalytics toolsprocess automationdata integritycapacity modeling
Soft Skills
leadershipmentoringcommunicationinfluencingstrategic thinkinganalytical skillscross-functional collaborationchange managementgoal settingproblem solving
Certifications
MBA