Credit and Collections Analyst
Insight Value
Collections Coordinator
Cogna Educação
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and develop a high‑performance collections team, delivering feedback and both technical and behavioral guidance.
- Actively participate in building a top-performing team.
- Act as a promoter and role model of the organizational culture within the team.
- Coordinate activities of the internal team and external collection partners, ensuring alignment of goals and processes.
- Create and implement new routines and strategies for the operation, proactively seeking ways to increase efficiency.
- Define and organize regular rituals and routines for managing the team and collection partners.
- Escalate and refine the collections strategy to achieve predetermined objectives and targets.
- Serve as an escalation point for complex negotiation cases or complaints, seeking effective solutions.
- Monitor the portfolio of partners, identify delinquency risks and develop preventive and credit recovery actions.
- Analyze and report productivity and quality indicators for the team and analysts, applying action plans to drive improvements.
- Work together with partners' Quality and Continuous Improvement areas to map processes, create controls, and enhance team efficiency.
- Analyze the profile of the collections portfolio, segmenting customers and defining the most effective approaches.
- Propose the implementation of new technologies and tools to automate processes and increase operational efficiency.
Requirements
- Proven experience managing collections teams.
- Experience with operational and performance metrics in collections.
- Analytical profile with strong data analysis skills.
- Analytical capability and strategic vision to propose solutions.
- Strong communication skills to interact with the team, partners and other stakeholders.
- Proactivity and a sense of urgency in problem resolution.
- Knowledge of BI (Business Intelligence) tools is a plus.
- Effective communication, leadership, resilience and teamwork skills.
Benefits
- Profit sharing: celebrating results is part of Cogna’s way.
- Meal or food allowance: provided via a flexible benefits card.
- Health insurance: a comprehensive health plan with dependent coverage and co‑payment.
- Dental insurance: available to help keep your smile healthy.
- Undergraduate and graduate scholarships: access to our educational units for you and your dependents (spouse and children).
- Birthday day off: choose a day to relax and celebrate.
- SESC agreement: access to various programs that improve quality of life.
- Univers pharmacy discounts: savings on a variety of medications.
- Corporate university: multiple free learning tracks and courses to continue developing with us.
- Book discounts: discounts on leading titles from our publishers.
- Wellhub (Gympass): support for keeping active in your daily routine.
- Ninho Program: a program dedicated to families expecting a new baby.
- Valoriza – Internal Recruitment Program: boost your career through internal opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscollections managementperformance metricsstrategic visionproblem resolution
Soft skills
leadershipcommunicationproactivityresilienceteamwork
