Cofertility

Director, Program Growth – Operations

Cofertility

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Partner closely with the COO to shape company strategy, including on new business lines, while independently owning execution and outcomes for the Frozen Program
  • Lead the clinical operations team, overseeing day-to-day activities to efficiently approve applications and onboard donors into the program
  • Own and optimize the donor conversion funnel end-to-end with a relentless focus on reducing friction and improving conversion through structured analytical thinking
  • Partner with Marketing and Product to translate operational insights into lifecycle and software improvements that scale
  • Lead all aspects of the Frozen Program, including the team, operations, member experience, and growth strategy
  • Own donor and intended parent retention, scaling revenue in our fastest growing program
  • Oversee the member advocate teams providing best-in-class service to both donors and intended parents, making them strong advocates for Cofertility
  • Drive deep data-driven insights to improve program KPIs, including P&L and unit economics, as well as operational metrics
  • Improve efficiency in our program operations through automation, AI, and our proprietary tech platform, in partnership with our product team
  • Continually improve policies and operations to manage risk to the business and make strong decisions in high-stakes escalations
  • Lead clinic partner relationships in the frozen program, improving collaboration with existing partners, onboarding new partners, and representing Cofertility credibly with physicians and coordinators
  • Drive Frozen program vision and strategy, generating and prioritizing untapped opportunities

Requirements

  • 8+ years of operating experience; consulting background (Bain, McKinsey, BCG, or equivalent) and/or MBA strongly preferred
  • Experience scaling operations at a high-growth startup — ideally consumer health, consumer services, or a tech-enabled marketplace
  • Highly analytical; think in numbers - across funnel metrics, financial drivers, clinical outcomes, and member insights and comfortable building measurement infrastructure to drive to insights, beyond simple reporting
  • Demonstrated ability to own a business unit, product, or program end-to-end with measurable outcomes
  • Track record of managing and developing high-performing teams
  • Highly collaborative and able to work productively with all functions to achieve goals
  • Able to develop rapid working fluency in new domains, including clinical topics
  • Excellent communicator (written & verbal) and relationship-builder; able to build credibility with physicians, lawyers, and patients alike.
Benefits
  • We are a fully remote team
  • Autonomy for team members
  • Meaningful work that impacts family-building processes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational metricsP&L managementunit economicsautomationAImeasurement infrastructureprogram managementbusiness strategyclinical operations
Soft Skills
analytical thinkingcollaborationcommunicationrelationship-buildingteam managementdecision-makingproblem-solvingleadershipadaptabilitystrategic thinking
Certifications
MBAconsulting experience (Bain, McKinsey, BCG)