Cofertility

General

• Lead scheduled video informed consent calls with prospective Split program participants
• Confirm members meet logistical requirements and obtain informed consent for egg retrieval and donation
• Answer members’ questions and follow up by email with relevant resources
• Document updates and relevant information in member profiles
• Educate Split members about third-party reproduction
• Support member onboarding, including building and approving donor profiles
• Assist with outreach to egg donor recipients and make outbound calls to newly joined intended parents
• Monitor the inbound company line
• Monitor and respond promptly to member and lead inquiries over email
• Assist with scheduling, program clarifications, and general support
• Collaborate with the broader Cofertility team to ensure seamless experiences and consistent communication
• Surface observations, issues, and insights to relevant team members
• Create process efficiencies to optimize the Split program application process and member experience

Member Outreach Specialist