Member Outreach Specialist

Cofertility

Member Outreach Specialist guiding egg donors through Cofertility’s egg freezing and donation programs. Conducting informed-consent calls, answering questions, and supporting members remotely.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and empathy while managing client interactions in reproductive health. Proficient in utilizing technology and tools to enhance member support and streamline processes.

Highest-signal resume keywords

Client-Facing ExperienceStrong Communication SkillsTech SavvyAttention to DetailExperience in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Member SupportInformed ConsentDocumentationProcess OptimizationEgg Donor Software

Soft Skills

EmpathyCuriosityAdaptabilitySolutions-OrientedTeam Collaboration

Tools & Technologies

Google SuiteCustomer Success ToolsOperations Tools

Industry Keywords

Reproductive HealthFamily-BuildingPatient NavigationOutreachMember Onboarding

About the role

Key responsibilities & impact

Lead scheduled video informed consent calls with prospective Split program participants
Confirm members meet logistical requirements and obtain informed consent for egg retrieval and donation
Answer members’ questions and follow up by email with relevant resources
Document updates and relevant information in member profiles
Educate Split members about third-party reproduction
Support member onboarding, including building and approving donor profiles
Assist with outreach to egg donor recipients and make outbound calls to newly joined intended parents
Monitor the inbound company line
Monitor and respond promptly to member and lead inquiries over email
Assist with scheduling, program clarifications, and general support
Collaborate with the broader Cofertility team to ensure seamless experiences and consistent communication
Surface observations, issues, and insights to relevant team members
Create process efficiencies to optimize the Split program application process and member experience

Requirements

What you’ll need

2-3 years experience in a client-facing role, ideally in education, sales, patient navigation, or member support
Strong communication skills over Zoom, phone, and email
Comfortable discussing sensitive topics with empathy and professionalism
Ability to work independently and as part of a team
Solutions-oriented and a fast learner
Tech savvy
Proficient in Google Suite
Able to learn and manage Customer Success / Operations tools
Experience with egg donor software is a plus
Experience in healthcare is a plus
Eastern Time Zone preferred, but not required
Empathetic, curious, and adaptable
Strong attention to detail
Passionate about reproductive health and family-building

Benefits

Comp & perks

Fully remote work arrangement
Autonomy in work and emphasis on team member output
Regular communication and support throughout the day
Equal opportunity employment
Encouragement for candidates with non-traditional/diverse backgrounds to apply