Practice Manager
COFENSE
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Reporting to the Sr. Director of Customer Experience, the Practice Manager is responsible for leading a team of professional services consultants and customer success professionals.
- Develop and manage phishing defense programs for their assigned client portfolio via Cofense’s Intelligent Email Security products.
- Drive customer outcomes through involvement in and ownership of customer interactions.
- Create a team culture that enables high performance, a sense of urgency, and continuous learning.
- Partner on various strategic business initiatives across the organization.
- Oversee the implementation and adoption of phishing detection and response mitigation strategies.
- Maintain a client case load to support the business.
Requirements
- Bachelor’s degree preferred.
- 5+ years in a leadership and management role.
- 8+ years supporting customers in a consultant, managed services, or customer support capacity.
- CISSP or Security + certification preferred.
- Experience with ChurnZero preferred.
- Demonstratable experience managing change.
- Prior experience in software delivery is a must, experience in the security space is preferred.
- Experience building and successfully managing remote-based teams.
- Advanced experience with Microsoft Word, Excel and PowerPoint.
Benefits
- Cofense is committed to equal employment opportunity.
- We will not discriminate against employees or applicants for employment on any legally recognized basis.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
phishing defense programsphishing detectionresponse mitigation strategiessoftware deliverycustomer supportmanaged serviceschange managementremote team management
Soft Skills
leadershipteam culture developmentcustomer interaction ownershiphigh performancesense of urgencycontinuous learning
Certifications
CISSPSecurity +