Customer Success Lead
Codes Health
full-time
Posted on:
Location Type: Remote
Location: New York • United States
Visit company websiteExplore more
Job Level
About the role
- Own onboarding and implementation end-to-end
- Serve as primary point of contact and trusted advisor for customers
- Drive ongoing account engagement including regular check-ins
- Monitor and manage customer health by tracking key metrics
- Partner closely with Product, Engineering, and Operations to translate customer feedback
- Act as internal source of truth for customer by maintaining accurate account context
- Design and build foundation of Customer Success including playbooks
- Lead product rollouts and feature adoption
Requirements
- 3+ years of relevant experience required
- Deeply customer-obsessed and care about delivering real, measurable outcomes
- Highly organized and detail-oriented
- Enjoy building from scratch and defining CS playbooks
- Clear, warm communicator
- Analytical and metrics-driven
- Thrive working cross-functionally with operations, product, and engineering
- Fluent with modern AI tools (e.g., ChatGPT, Claude)
Benefits
- Competitive base salary
- Early-stage equity opportunity
- 15 days PTO
- Healthcare, Vision, and Dental Insurance
- Benefits and a setup that works for you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-obsessedorganizeddetail-orientedclear communicatorwarm communicatoranalyticalmetrics-drivencross-functional collaboration