Codes Health

Customer Success Manager

• Own onboarding and implementation end-to-end
• Serve as primary point of contact and trusted advisor for customers
• Drive ongoing account engagement including regular check-ins
• Monitor and manage customer health by tracking key metrics
• Partner closely with Product, Engineering, and Operations to translate customer feedback
• Act as internal source of truth for customer by maintaining accurate account context
• Design and build foundation of Customer Success including playbooks
• Lead product rollouts and feature adoption

Customer Success Lead

Attorney

• Manage end-to-end record retrieval for assigned customers and providers.
• Build, standardize, and continuously improve playbooks for high-volume hospitals.
• Ensure accuracy and compliance of records.
• Surface workflow improvements and partner with engineering for automation.
• Collaborate with teammates to standardize best practices and raise quality bar.

Customer Success Lead

Legal Records Retrieval Specialist – Experienced