Coderio

IT Support Specialist

Coderio

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Tech Stack

DNSITSMMacOSTCP/IP

About the role

  • Provide Level 1 and Level 2 technical support to internal users, helping resolve hardware, software, and basic network issues.
  • Install, configure, and maintain laptops, workstations, and peripheral devices to support smooth daily operations.
  • Manage user accounts, permissions, and access across systems, especially Google Workspace. Knowledge of Active Directory and Microsoft 365 is a plus.
  • Support collaboration tools, security platforms, and business applications, while keeping incidents, resolutions, and procedures properly documented in the ticketing system.
  • Assist with onboarding and offboarding activities, maintain IT inventory, and help ensure proper asset management.
  • Follow IT security policies and best practices, and work closely with global IT teams on escalated issues.

Requirements

  • 2+ years of experience in IT Support, Help Desk, or Technical Support roles.
  • Knowledge of Windows and/or macOS environments.
  • Experience with Google Workspace administration.
  • Familiarity with user account management and/or MDM tools.
  • Basic understanding of networking concepts such as TCP/IP, DNS, and VPN.
  • Experience working with ticketing systems such as JIRA ITSM.
  • Strong troubleshooting and problem-solving skills.
  • Excelent customer service skills.
Benefits
  • 100% remote
  • Long-term commitment, with autonomy and impact
  • Strategic, high-visibility role within a modern engineering culture
  • Collaborative international team and strong technical leadership
  • Career plan with growth and leadership opportunities within Coderio
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingGoogle Workspace administrationWindowsmacOSuser account managementMDM toolsnetworking concepts
Soft Skills
troubleshooting skillsproblem-solving skillscustomer service skills