Codefy

Customer Advisor – Telephone Support & Customer Service – Client Acquisition

Codefy

part-time

Posted on:

Location Type: Hybrid

Location: Heidelberg • Germany

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About the role

  • Conduct acquisition calls and perform initial qualification of potential new clients (not cold calling, but calls with existing leads).
  • Generate interest and enthusiasm among potential clients for our advisory services.
  • Record and qualify client mandate inquiries.
  • Maintain client records in our digital system.
  • Work closely with our team of attorneys.

Requirements

  • Strong communication skills and enjoyment of working on the phone.
  • Experience in telephone customer support, sales, or client acquisition.
  • Confident and persuasive telephone manner, combined with empathy.
  • Reliable, structured, and independent working style.
  • Excellent German language skills, both written and spoken.
  • Positive attitude toward providing legal advice and representing people with a migration background.
  • Interest in working in a highly digitized Legal Tech law firm.
  • Ideally, a completed university degree.
Benefits
  • Meaningful work.
  • A young, motivated, and supportive team.
  • Flexible working hours, remote or on-site.
  • Attractive office in Heidelberg’s Old Town.
  • Modern ways of working in a highly digitized environment.
  • Individual training and development opportunities.
  • Competitive salary with a performance-related component.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone customer supportclient acquisitionlegal advice
Soft Skills
strong communication skillspersuasive telephone mannerempathyreliable working stylestructured working styleindependent working stylepositive attitude
Certifications
university degree