Telephone Customer Advisory, Customer Service – Client Acquisition
Codefy
part-time
Posted on:
Location Type: Hybrid
Location: Heidelberg • Germany
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About the role
- Conduct acquisition calls and perform initial qualification of potential new clients (not cold calling — calls are made with existing leads).
- Generate interest among potential clients for our advisory services.
- Record and qualify incoming client inquiries.
- Maintain client records in our digital system.
- Work closely with our team of lawyers.
Requirements
- Strong communication skills and enjoyment of phone-based work.
- Experience in telephone customer support, sales, or client acquisition.
- Confident and persuasive phone manner combined with empathy.
- Reliable, structured, and independent working style.
- Very good written and spoken German skills.
- Positive commitment to legal counseling and representation of people with a migration background.
- Interest in working in a highly digitized Legal Tech law firm.
- Ideally, a completed university degree.
Benefits
- Meaningful work.
- A young, motivated and motivating team.
- Flexible working hours — remote or on-site.
- Attractive office in Heidelberg’s Old Town.
- Modern working methods in a highly digitized environment.
- Individual training and development opportunities.
- Competitive salary plus a performance-related component.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsenjoyment of phone-based workconfident phone mannerpersuasiveempathyreliable working stylestructured working styleindependent working stylevery good written German skillsvery good spoken German skills
Certifications
completed university degree