Customer Advisor, Telephone Customer Support, Customer Service – Client Acquisition
Codefy
part-time
Posted on:
Location Type: Hybrid
Location: Heidelberg • Germany
Visit company websiteExplore more
About the role
- Conducting acquisition calls and initial qualification of potential new clients (no cold calling; calls are made with existing leads).
- Inspiring potential clients about our advisory services.
- Recording and qualifying client inquiries.
- Maintaining client data in our digital system.
- Close collaboration with our attorney team.
Requirements
- Strong communication skills and enjoyment of telephone-based work.
- Experience in telephone customer support, sales, or client acquisition.
- Confident and persuasive phone manner, combined with empathy.
- Reliable, structured and independent way of working.
- Excellent written and spoken German skills.
- A positive commitment to providing legal advice and representing clients with migration backgrounds.
- Interest in working in a highly digitalized Legal Tech law firm.
- Ideally, a completed university degree.
Benefits
- Meaningful work.
- A young, motivated and inspiring team.
- Flexible working hours; remote or on-site options.
- Attractive office in Heidelberg's Old Town.
- Modern work environment in a highly digitalized setting.
- Personalized training and development opportunities.
- Competitive salary with a performance-based component.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillstelephone-based workconfident phone mannerpersuasiveempathyreliablestructured workingindependent workingexcellent written German skillsexcellent spoken German skills
Certifications
completed university degree