Codefy

Customer Advisory, Customer Service, Client Acquisition

Codefy

part-time

Posted on:

Location Type: Hybrid

Location: Heidelberg • Germany

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About the role

  • Conduct acquisition calls and perform initial qualification of potential new clients (no cold calling; calls are made to existing leads).
  • Generate enthusiasm among prospective clients for our advisory services.
  • Capture and qualify client engagement inquiries.
  • Maintain client data in our digital system.
  • Work closely with our team of attorneys.

Requirements

  • Strong communication skills and enjoyment of telephone-based work.
  • Experience in telephone customer support, sales, or client acquisition.
  • Confident and persuasive telephone manner, with empathy.
  • Reliable, structured, and independent working style.
  • Very good German language skills, both spoken and written.
  • A positive attitude toward providing legal advice and representation for people with a migration background.
  • Interest in working at a highly digitalized legal tech law firm.
  • Ideally, a completed university degree.
Benefits
  • Meaningful, purpose-driven work.
  • A young, motivated, and supportive team.
  • Flexible working hours — remote or on-site.
  • Attractive office in Heidelberg’s Old Town.
  • Modern ways of working in a highly digitalized environment.
  • Individual training and professional development opportunities.
  • Competitive salary with a performance-related component.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone customer supportclient acquisitionclient engagement qualificationdata maintenance
Soft Skills
strong communication skillspersuasive telephone mannerempathyreliable working stylestructured working styleindependent working stylepositive attitude
Certifications
university degree