Customer Advisory, Customer Service, Client Acquisition
Codefy
part-time
Posted on:
Location Type: Hybrid
Location: Heidelberg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct acquisition calls and perform initial qualification of potential new clients (no cold calling; calls are made to existing leads).
- Generate enthusiasm among prospective clients for our advisory services.
- Capture and qualify client engagement inquiries.
- Maintain client data in our digital system.
- Work closely with our team of attorneys.
Requirements
- Strong communication skills and enjoyment of telephone-based work.
- Experience in telephone customer support, sales, or client acquisition.
- Confident and persuasive telephone manner, with empathy.
- Reliable, structured, and independent working style.
- Very good German language skills, both spoken and written.
- A positive attitude toward providing legal advice and representation for people with a migration background.
- Interest in working at a highly digitalized legal tech law firm.
- Ideally, a completed university degree.
Benefits
- Meaningful, purpose-driven work.
- A young, motivated, and supportive team.
- Flexible working hours — remote or on-site.
- Attractive office in Heidelberg’s Old Town.
- Modern ways of working in a highly digitalized environment.
- Individual training and professional development opportunities.
- Competitive salary with a performance-related component.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephone customer supportclient acquisitionclient engagement qualificationdata maintenance
Soft skills
strong communication skillspersuasive telephone mannerempathyreliable working stylestructured working styleindependent working stylepositive attitude
Certifications
university degree