Code for America

Senior Director of Program Delivery

Code for America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $154,891 - $189,613 per year

Job Level

Senior

About the role

  • Own accountability for the successful delivery of the full Safety Net portfolio, ensuring projects meet timelines, budgets, and impact goals.
  • Proactively identify delivery and partnership risks, ensure clear escalation and timely resolution.
  • Embed delivery practices across the team by rolling out training, templates, how-to guides, and governance mechanisms.
  • Partner with the Partnerships team to ensure smooth handoffs and shared accountability across the lifecycle of an engagement.
  • Surface insights from government partners to inform organizational strategy and partnership development.
  • Collaborate with the Executive Director of Safety Net Strategy to ensure day-to-day execution is aligned with strategic goals and emerging shifts in the safety net ecosystem.
  • Serve as a credible delivery voice with government partners when direct engagement is needed to unblock delivery or reinforce confidence.
  • Engage early in the scoping process to assess feasibility, identify staffing and delivery risks, and ensure CfA commitments are grounded in what the team can actually execute.
  • Collaborate with the Partnerships team to ensure project scopes are realistic, aligned with Code for America’s delivery standards and impact goals, and incorporate input from delivery staff.
  • Directly manage programs staff (Directors & Associate Program Directors), setting clear expectations and supporting their growth as program & delivery leaders.
  • Help team members navigate ambiguity, resolve cross-functional challenges, and strengthen decision-making skills.

Requirements

  • 8+ years of experience delivering on or leading digital services or software development teams, with accountability for on-time, on-budget, and outcomes-focused delivery.
  • Proven track record working at the intersection of government and technology, ideally within civic tech, human-centered design, or public sector service delivery.
  • Experience delivering software or digital services with or for government, ideally in human services.
  • Skilled at aligning execution with organizational strategy, working closely with peers in strategy, product, design, engineering, and revenue/partnerships.
  • Ability to understand and manage project budgets, align with funding streams, and anticipate risks.
  • Exceptional facilitation, written, and verbal communication skills; able to synthesize complexity and influence across senior leadership and external partners.
  • Experienced manager, with a track record of coaching and developing senior program leaders.
  • Skilled at building trusted relationships with government leaders and funders, and cross-functional collaborators.
  • Experience working with multi-disciplinary teams where designers, policy experts, researchers, product managers, engineers and other technologists collaborate with government partners.
  • Experience leading teams through change, building buy-in for new processes, and ensuring adoption.
  • A proven track record of designing and implementing systems that strengthen delivery practices across an organization.
  • Familiarity with delivery and resource management tools (e.g., Asana, Airtable, Jira) and comfort adopting or embedding new systems to improve delivery consistency.
  • Exceptional organizational skills and attention to detail with the ability to thrive in a fast-paced, dynamic environment.
Benefits
  • Leadership and teammates who share a strong work ethic and values, and who respect and care for one another
  • A collaborative, cross-functional, hardworking, and joyful environment
  • Laptop provided
  • A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
  • Cell phone and/or internet reimbursement of $50 per month
  • $500 annual (per calendar year) stipend towards professional development; prorated at time of hire
  • Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
  • Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
  • Employees receive a 100% employer match on the first 3% of contributions.
  • Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
  • At least one no cost health insurance option for full-time employees for employee-only coverage
  • A minimum of 80% of the cost of dependent coverage
  • Code for America employees may work remotely across the US
  • Code for America employees main residence must be within the US
  • Full-time employees work 40 hours per week, Monday - Friday
  • Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours
  • Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
  • Paid sick time; up to 96 hours annually
  • 17 weeks of paid parental and family leave
  • 3 weeks of paid sabbatical after 5 years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital services deliverysoftware developmentproject managementbudget managementrisk assessmenthuman-centered designsystem design and implementationdelivery practicescoaching and developmentcross-functional collaboration
Soft Skills
exceptional facilitationwritten communicationverbal communicationrelationship buildinginfluencing senior leadershipnavigating ambiguitydecision-makingorganizational skillsattention to detailleading teams through change